We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA – Nairobi Kenya in Pest control.<\/p>\n
\tSet individual and team service targets with Branch Manager to achieve business goals, including retention budgets and growth rates.
\n\tManage a team of Service Programmers, Supervisors, and Technicians; conduct regular performance reviews and take corrective actions as needed.
\n\tEnsure team competence through training, supervision of new recruits, and ongoing coaching, including formal Technician Performance Assessments (TPA) and remedial training.
\n\tAdhere to company policies such as OH&S, HR, and Security, maintaining accurate training records.
\n\tConduct Supervisory Quality Assurance checks at client sites, ensuring service quality and maintaining client relationships.
\n\tManage service scheduling to meet productivity targets, analyze reports, and maintain world-class service standards.
\n\tResolve customer complaints professionally, follow up to ensure satisfaction, and report competitor activities to management.
\n\tParticipate in customer retention strategies by conducting account reviews and ensuring prompt service responses.
\n\tMaintain technician productivity, manage overtime and leave, and drive continuous KPI improvement.
\n\tHold regular team meetings and report performance to the Branch Manager.
\n\tEnsure proper tools, equipment, chemicals, and safety gear are issued, maintained, and used correctly by trained personnel.
\n\tMaintain valid qualifications and registrations for all technicians, promoting further training and managing records.
\n\tManage service data accurately using systems like iCABS\/Progress, correcting and planning as required.
\n\tControl service costs and resources in line with financial forecasts and targets.
\n\tOversee resource and asset management including fleet, manpower, stock, and risk mitigation with Branch Manager collaboration.
\n\tSpend field time with service staff to boost morale and service quality.
\n\tCoordinate with Accounts Receivable to monitor potential service terminations and support account management.
\n\tAssist with complaint handling and customer retention processes to avoid terminations.
\n\tManage existing customer portfolios, negotiate contract value increases to meet gross margin targets, and build strong client relationships.
\n\tRespond promptly to termination notices, gather client feedback, and attempt to reverse decisions.
\n\tPrepare and submit daily activity and termination reports to management.
\n\tServe as the primary contact for all terminations, managing required actions efficiently.
\n\tAttend Customer Retention, Sales, and Improvement meetings as needed.
\n\tPerform additional duties as assigned by the supervisor.<\/p>\n
Requirements:<\/p>\n
Key Requirements<\/p>\n
\tHolding a diploma or degree in any business-related discipline.
\n\tExperience in pest control is considered an advantage.
\n\tComprehensive understanding of the Company\u2019s products and services.
\n\tDemonstrated experience in leadership roles, especially in managing a service team.
\n\tStrong dedication to the principles of service excellence, relationship building, teamwork, and customer focus.
\n\tEffective negotiation abilities.
\n\tCapability to mentor and develop team members.
\n\tA client-focused, service-oriented approach.
\n\tEnergetic, self-motivated, and proactive behavior.<\/p>\n
Apply Through:<\/p>\n
careers.rentokil-initial.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.rentokil-initial.com","_company_name":"Rentokil Initial","_company_website":"http:\/\/www.rentokil-initial.com","_company_tagline":"Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants ... read moreand scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,708,703],"job-types":[687],"class_list":["post-93195","job_listing","type-job_listing","status-publish","hentry","job_listing_region-nairobi","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/93195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=93195"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=93195"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=93195"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=93195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}