In the first 90 days, the Sales and Operations Manager Partners will be focused on building foundations: understanding the partner landscape, auditing current processes, and delivering early wins on partner activation and sales performance.<\/p>\n
Key focus areas in the first three months:<\/p>\n
\tConduct a full audit of existing partner relationships \u2014 identify top performers, at-risk accounts, and gaps in onboarding or training.
\n\tEstablish yourself as the main point of contact for all merchant partners; resolve any outstanding issues and set clear communication cadences.
\n\tWork with the Director of Operations to design and roll out a scalable partner onboarding and training framework for sales staff at merchant shops.<\/p>\n
First 3 months focus<\/p>\n
\tIn the first 90 days, the Sales and Operations Manager Partners will be focused on building foundations: understanding the partner landscape, auditing current processes, and delivering early wins on partner activation and sales performance.<\/p>\n
Key focus areas in the first three months:<\/p>\n
\tConduct a full audit of existing partner relationships \u2014 identify top performers, at-risk accounts, and gaps in onboarding or training.
\n\tEstablish yourself as the main point of contact for merchant partners; resolve any outstanding issues and set clear communication cadences.
\n\tWork with the Director of Sales to design and roll out a scalable partner onboarding and training framework for sales staff at merchant shops
\n\tMake assessment of the sales and ops junior team members and train them up<\/p>\n
Beyond 3 months focus<\/p>\n
\tBeyond the first three months, the Sales and Operations Manager Partners will shift from foundation-building to scaling and optimisation \u2014 growing the partner network, driving sales culture, and embedding data-driven performance management.<\/p>\n
Focus areas after month three may include:<\/p>\n
\tAggressively expand the number of active merchant partners across Nairobi and target regions, in line with MoPhones\u2019 growth ambitions.
\n\tRecruitment and development of Sales Account Managers responsible for partner operational management; build a high-performance field sales team culture.
\n\tDrive cross-departmental process improvements with Credit, Product, and CX teams to streamline the partner experience and improve sales conversion and device financing uptake.<\/p>\n
Success Metrics (KPIs)<\/p>\n
\tThe Sales and Operations Manager Partners will be measured against these success metrics:
\n\tPartner Growth & Sales Performance
\n\tNumber of active merchant partners (MoM growth target to be set with Director of Operations)
\n\tSales revenue generated through partner network vs. target
\n\tPartner retention rate (% of partners active after 90 days)
\n\tOperational Excellence & Team Development
\n\t\u00a0Partner onboarding time (days from signing to first sale)
\n\tSales team performance metrics \u2014 quota attainment per Account Manager
\n\tPartner satisfaction \/ NPS score (collected via structured check-ins or surveys)<\/p>\n
What we are looking for<\/p>\n
\tAt least 5 years\u2019 management experience in sales and account management, preferably in telecommunications, retail, or IT.
\n\t\u00a0Experience and an existing network in the mobile phone merchant industry in Kenya.
\n\tStrong sales and marketing skills with a proven focus on closing deals and driving revenue through indirect channels.
\n\tData-savvy \u2014 comfortable building your own reports, tracking partner metrics, and making data-driven decisions.
\n\tHigh ownership and follow-through; you proactively close loops and do not wait to be chased.
\n\tOutcome-driven with an action bias \u2014 comfortable moving fast and iterating in an early-stage environment.
\n\tStrong project management skills with ruthless prioritisation \u2014 able to manage multiple partners, teams, and initiatives simultaneously.
\n\tProficiency with Microsoft Office (Word, Excel, PowerPoint) and\/or Google Suite.<\/p>\n
Apply Through:<\/p>\n
es.talentlyft.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/es.talentlyft.com","_company_name":"MoPhones","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We are a young company on a mission to provide high-quality renewed devices for all Kenyans. Through our marketplace we offer trust and transparency so that our users can choose for renewed products with confidence and ease. Our integrated financing solutions make them affordable for any budget. Onc... read moree we have scaled up in Kenya we plan to expand to other markets across Africa. Our team is multinational and distributed but we share the same DNA and mission.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[699,693,700,694],"job-types":[687],"class_list":["post-93289","job_listing","type-job_listing","status-publish","hentry","job_listing_region-nairobi","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/93289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=93289"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=93289"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=93289"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=93289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}