Position Summary\u00a0<\/p>\n
\tWith a history spanning over 150 years, Nestl\u00e9 didn\u2019t become the world\u2019s leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a Customer Facing Supply Chain Manager Traditional Trade to be based in Bryanston.\u202f\u00a0
\n\tIn this role you will be responsible for driving end\u2011to\u2011end Customer Facing Supply Chain excellence across clusters (EHOA, GZ, SA) in the Traditional Trade channel, by integrating operational customer management with advanced analytics and insight generation. This role Leads customer collaboration, service optimization, and the execution of the O2C strategy. Acts as the analytical backbone for forecasting, pipeline management, inventory health, and customer service KPIs.\u00a0 Drives transformation and efficiency projects, with GCSS as the key collaborative platform.\u00a0 Represents the internal voice of the customer while building strong external partnerships.<\/p>\n
A day in the life of a\u00a0Customer Facing Supply Chain Manager Traditional Trade:\u00a0<\/p>\n
Customer Collaboration & Service Delivery<\/p>\n
\tUnderstanding the Customer\u2019s KPIs, agreeing targets with the Customer, and reporting regularly against these targets
\n\tUnderstanding and raising awareness of the Customer’s Supply Chain and its alignment to Nestl\u00e9\u2019s Supply Chain to deliver efficiency and on-shelf availability
\n\tEnsure warehouse stocks and quality management is in place with Key customers.
\n\tOwn CFR, OSA, DCSA, and service performance for Traditional Trade in EHOA, GZ, SA.
\n\tLead joint roadmaps, customer engagements, and business reviews with Traditional Trade partners.
\n\tDrive GCSS-related initiatives or efficiency and transparency. Communicate proactively with customers \u2014 sharing insights, risks, resolutions, and opportunities.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n
Analytical excellence & Insights Leadership<\/p>\n
\tProvide visibility of Key account Customers’ inventories to facilitate discussion in Pre MSR (monthly sales review)\/MBPC (Monthly business plan cycle) and confidently challenge in the MBP meetings to ensure being the internal voice of the customer
\n\tIncrease quality of the Customer Collaborations to equal the value added for both Customer and Nestle Internally
\n\tPerform continuous pipeline, demand, and supply\u2011risk analysis to support availability and conversion through partnership with Sales and across the Nestle Supply Chain, define and lead a common customer Supply Chain strategy with Key customers (30-60-90)
\n\tValidate customer signals and enrich statistical forecasts with data\u2011driven intelligence and work with the Sales to define joint improvement plans with Customers to enhance Nestl\u00e9’s “ability to win”, supported by CFSC methodologies (Joint Business Planning)
\n\tLead digital enablement for dashboards, visibility tools, and predictive analytics.
\n\tProvide structured insights for internal forums, senior stakeholders, and cluster leadership.
\n\tRun and drive automation projects in Clusters involved with O2C process and Replenishment.<\/p>\n
Efficiency, continuous improvement & GCSS<\/p>\n
\tBe the customers\u2019 point of contact for supply chain and collaborate with High-Level Customer Key Stakeholders to build beneficial relationships (e.g. ensure Supply Chain priorities and measures are followed in joint business plans with key customers), excluding operational order management (CSA)
\n\tHighlight the business opportunities for both Nestl\u00e9 and the Customer, in creating competitive gaps through supply chain value creation through CLER projects e.g. Cost to Serve, Collaborative Planning, etc. and represent Nestl\u00e9 in the industry through CLER projects
\n\tDevelop and ensure compliance and long-term evolution, in close cross functional collaboration, a Market Service Strategy that considers the different types of customers and their needs, to provide them with the most adequate, cost-effective services.
\n\tDrive the implementation of the Customer Service Plan, monitor and adjust where necessary. (JBP).
\n\tCreate workshops, executing plans and ensuring monthly customer meetings integration in the GCSS roadmap and action closures and pulse surveys.\u00a0 Leveraging GCSS for: Joint forecasting, root-cause analytics, service recovery, inventory and freshness improvement.
\n\tPreparation and completion of LTT negotiations by consolidating calculations with FICO and ensuring payments.<\/p>\n
Cross-functional Leadership & Stakeholder management<\/p>\n
\tAct as nexus between Supply Chain, Sales, Finance, and Regional Teams.
\n\tProvide the consolidated customer view for internal decision\u2011making (NimCom, CCRs, ICP, etc.).
\n\tSupport onboarding and knowledge transfer for TT-focused markets.
\n\tBe involved in closure of Month-end numbers
\n\tIndirect report management for Replenishment Specialists<\/p>\n
What will make you successful?\u00a0<\/p>\n
\tDegree in Supply Chain and related
\n\t3 – 5 years or more experience in at least Customer Service Cross-functional expedience (SC, MS&S, FI)
\n\tSuccessfully led projects and initiatives that require a Commercial and Supply Chain understanding and knowledge
\n\tDemand & Supply Planning
\n\tDistribution\/ Materials Handling
\n\tSales and\/or Marketing
\n\tWorking experience in Project management experience to implementation of major project\/s or change programme\/s
\n\tWorking experience Key Account Customer Stakeholder management of 2-3 years
\n\tStrong presentation and intermediate excel skills<\/p>\n
Apply Through:<\/p>\n
jobdetails.nestle.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobdetails.nestle.com","_company_name":"Nestle","_company_website":"http:\/\/www.ke.nestle.com","_company_tagline":"Nestl\u00e9 Kenya Limited was established in 1967 and is wholly owned by the Nestl\u00e9 Group.Nestl\u00e9 Kenya plays a strategic role as part of the Nestl\u00e9 Equatorial African Region. The Nairobi factory supplies products tothe local market, in addition to exporting to some EAC, COM... read moreESA and European markets.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[711,693,698],"job-types":[687],"class_list":{"0":"post-93457","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/93457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=93457"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=93457"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=93457"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=93457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}