{"id":93546,"date":"2026-03-31T12:02:55","date_gmt":"2026-03-31T12:02:55","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/job\/area-growth-and-customer-success-manager-retention-manager-technical-representative\/"},"modified":"2026-03-31T12:03:27","modified_gmt":"2026-03-31T12:03:27","slug":"area-growth-and-customer-success-manager-retention-manager-technical-representative","status":"publish","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/job\/area-growth-and-customer-success-manager-retention-manager-technical-representative\/","title":{"rendered":"Area Growth and Customer Success Manager \n\n\n            \n\n            \n            Retention Manager \n\n\n            \n\n            \n            Technical Representative"},"content":{"rendered":"<p>Job Details<\/p>\n<p>\tOwn Area Sales Performance:\u00a0Directly accountable for new customer acquisition, installation completion, and achieving revenue and Average Profit per Household (APH) growth targets across all depots.<br \/>\n\tLead Customer Retention:\u00a0Manage area-level churn and retention by strengthening sales activities, improving payment discipline, and embedding proactive retention strategies into daily routines.<br \/>\n\tOptimize Route-to-Market:\u00a0Design and manage the sales coverage model to maximize lead conversion and cost efficiency, ensuring the strategic deployment of commission-based sales representatives.<br \/>\n\tDrive Sales Productivity:\u00a0Continuously evaluate and improve sales processes, incentives, and tools to boost agent output, territory coverage, and overall conversion efficiency.<br \/>\n\tLead and Coach the Team:\u00a0Directly manage the Team Lead Growth and Retention, fostering a high-performance culture through clear KPIs, regular reviews, and structured field coaching.<br \/>\n\tEnsure Commercial Discipline:\u00a0Own area-level profitability by monitoring cost drivers like asset utilization and sales productivity, holding depot teams accountable for budget adherence.<br \/>\n\tUtilize Data &amp; Analytics:\u00a0Track weekly\/monthly performance (sales, retention, productivity) to generate insights, identify trends, and prepare business reviews with clear corrective actions.<br \/>\n\tDrive Market Intelligence &amp; Expansion:\u00a0Conduct competitor analysis to inform strategy and identify opportunities for growth, leading the execution of market entry plans for new territories.<br \/>\n\tFoster Cross-Functional Collaboration:\u00a0Partner with Operations, Marketing, and Learning &amp; Development teams to ensure seamless customer journeys and resolve issues impacting sales or retention.<br \/>\n\tProvide Decisive Leadership:\u00a0Act as the senior commercial leader for the region, proactively solving performance, people, and market challenges with practical solutions in a dynamic environment.<\/p>\n<p>Requirements<\/p>\n<p>\tBachelor\u2019s Degree in Business, Sales, or Economics; an MBA is a strong advantage<br \/>\n\t4\u20137+ years of progressive experience in Sales or Commercial Operations within high-growth, customer-facing organizations (ideally in PAYGO energy, LPG, renewables, fintech or last-mile distribution)<br \/>\n\tMinimum of 3 years in a leadership role managing regional or multi-location teams<br \/>\n\tStrong commercial acumen with the ability to drive revenue, profitability, and cost discipline<br \/>\n\tAdept at translating company strategy into measurable regional execution plans<\/p>\n<p>go to method of application \u00bb<\/p>\n<p>Use the link(s) below to apply on company website. \u00a0<\/p>\n<p>Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"M-Gas","_company_website":"https:\/\/mgas.ke","_company_tagline":"M-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week. We give you our cylinder filled with gas, a smart meter, a gas cooker and a key card as part of our package so you don\u2019t have to pay the high upfront fee of buying a gas cylinde... read morer and cooker. We provide Pay-As-You-Go LPG cooking for all Kenyans.\u00a0You then can pay for gas when you need using M-PESA. You can pay in small amounts when you have the money.\u00a0M-Gas is a Kenyan company with international backing. We have our own depots, gas cylinders and vehicles so we can guarantee that you get the best LPG and the best\u00a0service.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[855,693,702,694],"job-types":[687],"class_list":{"0":"post-93546","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/93546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=93546"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=93546"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=93546"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=93546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}