JOB PURPOSE:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/p>\n
To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.<\/p>\n
KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):<\/p>\n
\tSupport end-to-end delivery of IT solutions by coordinating workplans, timelines, dependencies, and stakeholders across CO & Global HQ teams.
\n\tTranslate business needs into clear user stories, acceptance criteria, and rollout requirements in collaboration with process owners and technical teams.
\n\tDevelop and maintain project documentation (scope, RAID logs, rollout plans, cutover checklists, and communications) to support controlled implementation.
\n\tCoordinate solution configuration and automation development (Microsoft 365\/Power Platform and approved systems) to meet agreed scope, quality, and schedule.
\n\tPlan and execute solution rollout activities, including pilot deployments, phased releases, and production cutovers, ensuring business continuity and minimal disruption.
\n\tEnsure releases comply with TEC engagement processes, data protection requirements, and architectural guardrails; coordinate change approvals and release communications.
\n\tLead end-user validation by coordinating test plans, UAT sessions, defect triage, and go\/no-go readiness assessments with stakeholders.
\n\tExecute change management activities (stakeholder mapping, impact assessments, comms packs, and change champions) to support smooth transition to new ways of working.
\n\tDevelop and deliver role-based enablement (job aids, quick reference guides, FAQs) and support user training sessions in coordination with business owners.
\n\tEnsure post-go-live hypercare, coordinate incident\/defect resolution with ITSM, and manage escalations to restore service quickly.
\n\tMonitor usage and adoption metrics, gather user feedback, and identify enhancements to improve user experience, performance, and compliance.
\n\tProvide regular status updates and implementation reporting to stakeholders, highlighting progress, risks, decisions required, and next steps.<\/p>\n
EXPERIENCE REQUIRED FOR THE ROLE:<\/p>\n
\tHands-on experience in the delivery of IT\/digital projects end-to-end, including planning, execution, monitoring, and close-out.
\n\tExperience applying project delivery approaches and standards (e.g., PRINCE2, PMP, Agile\/Hybrid) and maintaining core artefacts (plans, RAID logs, status reporting).
\n\tExperience supporting solution rollout and organizational change, including stakeholder management, user communications, training coordination, and adoption measurement.
\n\tStrong customer orientation with experience coordinating UAT, go-live readiness, hypercare, and continuous improvement based on user feedback.<\/p>\n
STANDARD MINIMUM ACADEMIC QUALIFICATIONS:<\/p>\n
Education:\u00a0\u00a0\u00a0 <\/p>\n
\tCompletion of secondary school education. A post-secondary certificate in the related functional area is desirable. A university degree in Computer Science or Information Systems is desirable
\n\tCertifications in Project Management frameworks or methodologies desirable.<\/p>\n
Language:\u00a0\u00a0\u00a0 <\/p>\n
\tFluency in both oral and written communication in English. Fluency (level C) or intermediate knowledge (level B) of another official language desirable.<\/p>\n
Apply Through:<\/p>\n
wd3.myworkdaysite.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/wd3.myworkdaysite.com","_company_name":"World Food Programme (WFP)","_company_website":"http:\/\/www.wfp.org\/countries\/kenya","_company_tagline":"The World Food Programme is the food assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,700],"job-types":[687],"class_list":{"0":"post-93883","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/93883","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=93883"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=93883"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=93883"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=93883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}