Strategic Responsibilities<\/p>\n
\tOperational Performance and Planning
\n\tOperate with general direction, independently planning and prioritizing day-to-day activities.
\n\tOversee operational performance for assigned workstreams, maintaining visibility into key metrics and emerging risks.
\n\tAnalyze capacity and workload trends, identifying gaps and informing adjustments that support delivery stability and improvement.
\n\tCommunicate insights, trends, risks, and recommendations to stakeholders to support sound decision-making.<\/p>\n
Problem Solving and Issue Management<\/p>\n
\tUse structured problem-solving frameworks to address operational challenges and determine the appropriate level of escalation.
\n\tParticipate in incident coordination by gathering information, supporting root-cause analysis, and recommending follow-up improvements.<\/p>\n
Process Improvement and Workflow Enhancement<\/p>\n
\tContribute to process redesign initiatives that strengthen efficiency, predictability, and data accuracy.
\n\tSupport implementation of updated workflows and help embed improved operational practices across workstreams.<\/p>\n
Knowledge Sharing and Documentation<\/p>\n
\tFacilitate knowledge sharing within and across workstreams by contributing to documentation, playbooks, and best-practice material.
\n\tHelp maintain process accuracy and consistency by ensuring updates are captured and communicated.<\/p>\n
Team Contribution and Peer Guidance<\/p>\n
\tProvide guidance and informal coaching to less experienced colleagues to build capability and support consistency.
\n\tContribute to a collaborative, high-performing team environment by sharing insights, supporting discussions, and modelling strong operational habits.
\n\tUphold corporate policies, InfoSec requirements, and organizational values in all aspects of work.<\/p>\n
Requirements<\/p>\n
\tBachelor\u2019s degree or equivalent experience in a relevant field.
\n\tExperience in service delivery or operations roles is an advantage.
\n\tStrong analytical, planning, and organizational skills.
\n\tAbility to communicate clearly and build strong working relationships.
\n\tComfortable working across varied tasks in a dynamic environment.<\/p>\n
Apply Through:<\/p>\n
apply.workable.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/apply.workable.com","_company_name":"CloudFactory","_company_website":"https:\/\/www.cloudfactory.com\/","_company_tagline":"CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We\u2019re also on a mission to create meaningful work for as many people as possible.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,703],"job-types":[687],"class_list":{"0":"post-94010","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94010"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94010"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94010"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}