{"id":94045,"date":"2026-04-09T12:04:20","date_gmt":"2026-04-09T12:04:20","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/job\/senior-manager-product-remote-call-centre-agent-fixed-term-contract-migori-call-centre-agent-fixed-term-contr\/"},"modified":"2026-04-09T12:04:35","modified_gmt":"2026-04-09T12:04:35","slug":"senior-manager-product-remote-call-centre-agent-fixed-term-contract-migori-call-centre-agent-fixed-term-contr","status":"publish","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/job\/senior-manager-product-remote-call-centre-agent-fixed-term-contract-migori-call-centre-agent-fixed-term-contr\/","title":{"rendered":"Senior Manager, Product (Remote) \n\n\n            \n\n            \n            Call Centre Agent (Fixed Term Contract)- Migori \n\n\n            \n\n            \n            Call Centre Agent (Fixed Term Contract)- Nairobi"},"content":{"rendered":"<p>What you\u2019ll do:<\/p>\n<p>Strategy &amp; Product Vision: Defining the Cash + Coaching Model<\/p>\n<p>\tOwn the vision and roadmap for Cash + Coaching across content, channel, and dosage<br \/>\n\tDistill insights from graduation, behavioral science, and digital coaching theory and research into a clear, scalable product strategy<br \/>\n\tDefine a modular \u201cmenu\u201d of coaching components (e.g., soft skills, transfer planning, digital literacy, market linkages, savings tools) and how they layer onto large transfers<br \/>\n\tMake principled tradeoffs between intensity and scalability \u2014 identifying what truly drives impact versus what adds cost or complexity<\/p>\n<p>Building &amp; Scaling User-Facing Coaching Products<\/p>\n<p>Lead development of digitally enabled coaching tools, including:<\/p>\n<p>\tAI or rules-based chatbots (e.g., WhatsApp-based planning and follow-through tools)<br \/>\n\tVideo-based \u201cwise intervention\u201d and edutainment content<br \/>\n\tTablet-based or volunteer-enabled digital curricula<\/p>\n<p>Develop repeatable, evidence based protocols and curriculum for light-touch in-person touch points, including\u00a0<\/p>\n<p>\tTraining sessions to use digital products\u00a0<br \/>\n\tScripts and labelling at community meetings<br \/>\n\tMarket linkage interventions\u00a0<br \/>\n\tAnalogue versions of digital products for users who cannot access them\u00a0<br \/>\n\tTranslate product concepts into clear technical specifications in partnership with our internal Tech team and external vendors<br \/>\n\tEnsure tools are designed for low-literacy, low-connectivity environments<br \/>\n\tSequence releases thoughtfully, balancing speed with quality<\/p>\n<p>Partnerships, Vendor Management &amp; Country Pilots<\/p>\n<p>\tBuild and manage strategic partnerships with graduation implementers, academic partners, tech and edutainment vendors\u00a0<br \/>\n\tEvaluate when to build in-house vs. adapt or license external content\u00a0<br \/>\n\tLead deep-dive collaborations with country Programs teams (e.g., Rwanda, Mozambique, Malawi) to pilot and refine interventions<br \/>\n\tManage budgets, scopes of work, contracts, and performance of external vendors and collaborators<br \/>\n\tNavigate tradeoffs between open collaboration and long-term scalability<\/p>\n<p>Learning &amp; External Positioning<\/p>\n<p>\tIn collaboration with the research team and academic collaborators, ensure the success oversee rapid pilots and structured experiments of the coaching components you have created\u00a0<br \/>\n\tContribute to donor-facing strategy and sector positioning around scalable \u201cgraduation-lite\u201d models<br \/>\n\tRepresent GiveDirectly in sector conversations on digital coaching, graduation, and cost-effective poverty reductions<\/p>\n<p>What you\u2019ll bring:<\/p>\n<p>\tExceptional alignment with\u00a0GiveDirectly Values\u00a0and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and\/or historically marginalized communities that we serve.<br \/>\n\tLanguage Requirement: English, French preferred\u00a0<br \/>\n\t8-10+ years of experience designing or leading graduation, economic inclusion, or cash-plus programs<br \/>\n\tDirect experience building or scaling digital coaching products (e.g., chatbot, app-based curriculum, edutainment platform, digital financial literacy tools)<br \/>\n\tDeep familiarity with the graduation evidence base and coaching methodologies<br \/>\n\tStrong project management skills, with demonstrated ability to juggle multiple internal teams, country programs, and external vendors simultaneously<br \/>\n\tExperience translating behavioral or training concepts into scalable operational systems<br \/>\n\tExcellent written communication and strategic thinking skills<\/p>\n<p>go to method of application \u00bb<\/p>\n<p>Use the link(s) below to apply on company website. \u00a0<\/p>\n<p>Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"GiveDirectly","_company_website":"https:\/\/www.givedirectly.org\/","_company_tagline":"GiveDirectly is the first \u2014 and largest \u2014 nonprofit that lets donors like you send money directly to the world\u2019s poorest. We believe people living in poverty deserve the dignity to choose for themselves how best to improve their lives \u2014 cash enables that choice. Sin... read morece 2009, we\u2019ve delivered over $140 million in cash directly into the hands of over 130,000 families living in poverty. We read the research. We read more research. Then we did our own research. And it turns out, people use cash on medicine; cows and goats and chickens; school fees; water; solar lights; tin roofs; irrigation; motorcycles to jumpstart taxi services; businesses to generate income; and more.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[800,693,700],"job-types":[690],"class_list":{"0":"post-94045","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-remote"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94045"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94045"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94045"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}