Our client, an on-demand Courier Service that delivers products ordered through their mobile app, seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.<\/p>\n
The main task is to coordinate live rider\u00a0operations and ensure daily performance against a range of KPIs.<\/p>\n
Location: Preferred candidates should be residing along Waiyaki Way.<\/p>\n
PRIMARY RESPONSIBILITIES:<\/p>\n
\tMonitor, anticipate and manage the live operation to ensure a great user experience.
\n\tManage real-time fleet capacity.
\n\tLead the communication with the fleet for ongoing orders.
\n\tGive structured and action able daily feedback to the ops managers.
\n\tEnsure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
\n\tEnsure that quality assurance checks are completed and maintained.
\n\tAssist clients with product selection and pricing to improve transportation routes.
\n\tMonitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.<\/p>\n
SKILLS:<\/p>\n
\tYou are aligned with our company values and enact them both in your personal and professional life
\n\tEffective English written and communication skills
\n\tComputer proficiency in MS Office, G-docs and call center equipment\/software programs
\n\tOrganized and logical, willing to adapt quickly to changing policies and procedures.
\n\tMust be able to work as part of a team in a fast-paced and pressured environment,
\n\tcommunicating effectively with both colleagues and clients and following verbal and written instructions.
\n\tMust be able to efficiently solve problemsrelating to dispatch of orders locally.<\/p>\n
QUALIFICATIONS:<\/p>\n
\tDegree\/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).
\n\tPrevious call center experience is required or at least 1year experience in a similar role.
\n\tProficiency in English (Excellent verbal and written communication skills)
\n\tComputer Literacy: Knowledge and Confidence in MS office
\n\tAt least 1-2 years\u2019 experience of sales or marketing in a B2B environment
\n\tSales and marketing best practice \/ knowledge of current tools (i.e. CRM tools)
\n\tSwahili or any other local language is an advantage
\n\tThe position ideally seeks individuals residing along WAIYAKI WAY due to the nature of work.<\/p>\n
Applicants who meet the requirements stated above should send their applications and detailed CVswith a daytime telephone number to the email address:\u00a0jobs1@hcsaffiliatesgroup.com.\u00a0Indicating\u00a0Call Center Agent (RTO)\u00a0on the Subject line- with your location. Candidates MUST indicate their Current and Expected salaries.<\/p>\n
Apply Through:<\/p>\n
jobs1@hcsaffiliatesgroup.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs1@hcsaffiliatesgroup.com","_company_name":"HCS Affiliates Group","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,717,708],"job-types":[1244],"class_list":{"0":"post-94046","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time-onsite"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94046"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94046"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94046"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}