Our client, an on-demand Courier Service that delivers products ordered through their mobile app, seeks to recruit a Training and Process Lead\u00a0<\/p>\n
Your\u00a0Work-life\u00a0Opportunity:<\/p>\n
Our Client\u00a0strives\u00a0to\u00a0provide\u00a0our\u00a0customers\u00a0with\u00a0a\u00a0world-class\u00a0experience.\u00a0To\u00a0help\u00a0us\u00a0do\u00a0that,\u00a0we\u00a0are\u00a0seeking\u00a0a\u00a0highly skilled Training and\u00a0Process Lead who will be responsible for driving the overall training strategy, ensuring the design and delivery of quality training programs that enhance team performance and operational excellence. The ideal candidate will be responsible for developing the training team, aligning training initiatives with business goals, and ensuring measurable impact through continuous improvement and stakeholder collaboration.<\/p>\n
What\u00a0you\u00a0will\u00a0do:<\/p>\n
\tTraining\u00a0Strategy\u00a0&\u00a0Program\u00a0Ownership<\/p>\n
\t\tDe\ufb01ne\u00a0and\u00a0drive\u00a0the\u00a0overall training strategy aligned\u00a0with\u00a0business\u00a0goals
\n\t\tOwn\u00a0the\u00a0end-to-end\u00a0training framework\u00a0up\u00a0to\u00a0and\u00a0including\u00a0onboarding, continuous learning and upskilling.
\n\t\tContinuously\u00a0evolve training\u00a0approaches based on performance\u00a0insights and business needs<\/p>\n
\tTraining\u00a0Governance\u00a0&\u00a0Quality\u00a0Assurance<\/p>\n
\t\tEstablish\u00a0and\u00a0maintain\u00a0training\u00a0standards,\u00a0frameworks,\u00a0and\u00a0best\u00a0practices
\n\t\tReview\u00a0and\u00a0approve\u00a0training\u00a0content,\u00a0materials,\u00a0and\u00a0delivery\u00a0approaches
\n\t\tEnsure alignment between training, quality benchmarks,\u00a0and\u00a0operational expectations<\/p>\n
\tTeam\u00a0Leadership\u00a0&\u00a0Development<\/p>\n
\t\tLead,\u00a0coach,\u00a0and\u00a0develop\u00a0Trainers\u00a0to\u00a0ensure\u00a0high-quality\u00a0delivery
\n\t\tSet\u00a0clear\u00a0goals,\u00a0KPIs,\u00a0and\u00a0expectations\u00a0for\u00a0the\u00a0training\u00a0team
\n\t\tConduct regular performance reviews\u00a0and\u00a0provide\u00a0structured\u00a0feedback
\n\t\tBuild\u00a0team\u00a0capability\u00a0and\u00a0ensure\u00a0continuous\u00a0upskilling\u00a0of\u00a0Trainers<\/p>\n
\tPerformance\u00a0& Impact\u00a0Management<\/p>\n
\t\tDe\ufb01ne\u00a0and\u00a0track training effectiveness metrics\u00a0(e.g, post-training performance, quality scores)
\n\t\tAnalyze training impact on business performance and\u00a0identify improvement\u00a0areas
\n\t\tPartner\u00a0with\u00a0Quality\u00a0and\u00a0Operations\u00a0to\u00a0close\u00a0performance\u00a0gaps\u00a0through targeted training interventions<\/p>\n
\tStakeholder\u00a0Management\u00a0& Alignment<\/p>\n
\t\tAct\u00a0as\u00a0the primary point of contact for all\u00a0training-related\u00a0initiatives
\n\t\tCollaborate\u00a0with\u00a0Operations,\u00a0Quality, and\u00a0other\u00a0stakeholders\u00a0to\u00a0identify training\u00a0needs
\n\t\tAlign training priorities with business objectives and\u00a0operational\u00a0changes
\n\t\tProvide regular updates and insights to leadership<\/p>\n
\tPlanning & Execution Oversight<\/p>\n
\t\tOwn training plans,\u00a0schedules,\u00a0and\u00a0resource\u00a0allocation
\n\t\tEnsure\u00a0timely\u00a0delivery\u00a0of\u00a0all\u00a0training\u00a0programs\u00a0(new\u00a0hires,\u00a0refreshers, upskilling)
\n\t\tManage training capacity in\u00a0line\u00a0with hiring plans and business demand<\/p>\n
\tProcess\u00a0Improvement\u00a0&\u00a0Innovation<\/p>\n
\t\tIdentify\u00a0gaps\u00a0in training and operational\u00a0processes\u00a0and\u00a0drive improvements
\n\t\tIntroduce\u00a0new\u00a0training\u00a0methodologies
\n\t\tEnsure training processes are\u00a0ef\ufb01cient,\u00a0scalable,\u00a0and aligned with best practices<\/p>\n
You\u00a0have:<\/p>\n
\tStrong\u00a0strategic thinking with the ability to translate business goals into\u00a0effective training\u00a0frameworks
\n\tAdvanced\u00a0analytical\u00a0skills\u00a0with\u00a0experience\u00a0using\u00a0data\u00a0to\u00a0drive training decisions and measure impact
\n\tProven\u00a0ability\u00a0to\u00a0lead,\u00a0coach,\u00a0and develop high-performing training\u00a0teams
\n\tExperience\u00a0managing multiple training programs\u00a0and\u00a0priorities\u00a0in\u00a0a\u00a0fast-paced environment.
\n\tStrong\u00a0stakeholder\u00a0management\u00a0skills\u00a0with\u00a0the\u00a0ability\u00a0to\u00a0in\ufb02uence\u00a0senior leadership and cross-functional teams
\n\tDemonstrated\u00a0experience\u00a0in\u00a0designing\u00a0scalable\u00a0training\u00a0strategies\u00a0within\u00a0a\u00a0call center or operations environment
\n\tStrong\u00a0project\u00a0management\u00a0skills, including\u00a0planning,\u00a0execution,\u00a0and\u00a0delivery\u00a0of training\u00a0initiatives
\n\tExcellent\u00a0communication\u00a0and\u00a0presentation\u00a0skills,\u00a0with\u00a0the\u00a0ability\u00a0to\u00a0engage diverse\u00a0audiences
\n\t\u00a0Bachelor\u2019s or equivalent training and\/or at least 6 months related experience<\/p>\n
Applicants who meet the requirements stated above should send their application letter, expected salary and detailed CVs with a day\u2013 time telephone number to the email address: jobs1@hcsaffiliatesgroup.com\u00a0with Training and Process Lead\u00a0on\u00a0the Subject line.<\/p>\n
Apply Through:<\/p>\n
jobs1@hcsaffiliatesgroup.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs1@hcsaffiliatesgroup.com","_company_name":"HCS Affiliates Group","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,709,754],"job-types":[1244],"class_list":{"0":"post-94048","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time-onsite"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94048"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94048"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94048"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}