Job Summary<\/p>\n
To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards.<\/p>\n
Job Description<\/p>\n
Key Accountabilities\/Deliverables\/Outcomes and Approximate Time Split<\/p>\n
Business Growth: Time split 60%<\/p>\n
\tUnderstand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
\n\tHave a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
\n\tManage portfolio risks in line with banks’ portfolio appetite.
\n\tCollaborate in the development and implementation of sales initiatives with other business functions i.e., Direct sales team, Asset Finance, CIB, and Bancassurance to maximize cross-selling and better customer profiling opportunities.
\n\tIn conjunction with the branch manager, Industry heads, and products, conduct product reviews and development through constant feedback from the market.
\n\tContinuously conduct market intelligence to identify new markets, customer trends, new government \/directives, and changes in policy by regulators.
\n\tContribute to the development of branch sales strategy.
\n\tPlan and coordinate any marketing approaches for new business and actively develop existing relationships.
\n\tActively seek to grow own portfolio and cross-sell to ensure delivery of set Targets.
\n\tAppraise and promptly address customer issues \/complaints escalating as necessary to ensure timely resolution as per the set standards.
\n\tEnsure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
\n\tContinuously monitor own performance against targets agreed on, daily for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
\n\tOperationalize campaigns as required with the Branch Manager and the business.
\n\tAlways ensure excellent customer experience
\n\tDrive business targets through strict TAT observance and high-level service delivery standards.
\n\tShould not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
\n\tShould not close an existing account in your Branch\/domiciled in another Branch with a view to re-opening a similar account.
\n\tAccounts re-streaming should be carried out in line with the Banks policy.
\n\tTogether with BM, create ownership of the branch performance targets. Agree on branch execution plans\/strategies and ensure they are aligned to the Bank’s overall strategy- Growth, Transformation, and Returns.<\/p>\n
Internal Controls & Risk Management: Time split 10%<\/p>\n
\tEnsure that Absa bank\u00a1\u00a6s policies and procedures are always adhered to when handling different products.
\n\tEnsure adherence to all KYC & AML Processes regarding new and existing business and that proper documentation is in place.
\n\tEnsure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
\n\tManage costs within your area of operation.
\n\tEffectively carry out branch snap checks as assigned by the assistant branch manager.
\n\tEnsure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
\n\tAccurate customer information is captured in the core banking system.<\/p>\n
Customer Experience: Time split 20%<\/p>\n
\tEnsure excellent customer experience is always maintained.
\n\tEnsure set TAT in account onboarding and loan processing is always achieved.
\n\tAppraise and promptly act on customer issues \/complaints escalating as necessary to ensure timely resolution.
\n\tEnsure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
\n\tEnsure customer data is always up to date.
\n\tEnsure branch NPS scores are maintained as per the set standards.
\n\tIn conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
\n\tMonitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.<\/p>\n
Capacity Building & People Management: Time split 10%<\/p>\n
\tIn conjunction with the Branch Manager, Assistant Branch Manager, and other branch colleagues create a conducive work environment, teamwork, and effective succession opportunities to ensure maximum productivity.
\n\tEnsure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
\n\tDetermine and manage Training Needs Analysis and own succession planning.
\n\tManage your own leave by working closely with your Line Manager<\/p>\n
Role\/person specification<\/p>\n
Qualification<\/p>\n
\t\u00a0 Business related degree<\/p>\n
Preferred Experience<\/p>\n
\tFamiliarity with various banking products and services, such as checking accounts, savings accounts, loans, and credit cards.
\n\tA solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales targets set by the bank.<\/p>\n
Knowledge and Skills<\/p>\n
\tHigh attention to detail & high sense of urgency.
\n\tThe need to be flexible and adaptable in order to meet the challenging demands of the job.
\n\tAbility to work under pressure to very tight timescales whilst producing an output of the highest quality.
\n\tAbility to deal with and relate well with staff of all levels.
\n\tHigh focus on internal customer service excellence.<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Absa Bank Limited","_company_website":"http:\/\/www.absa.co.za","_company_tagline":"Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Ba... read morenk PLC and is listed on the JSE Limited. The Group is one of Africa\u2019s major financial services providers offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. The Group was formed through combining Absa Group Limited and Barclays\u2019 African operations on 31 July 2013. Reflecting the enlarged group\u2019s pan-African focus, the Group's name changed from Absa Group Limited, to Barclays Africa Group Limited on 2 August 2013. Registered head offices are in South Africa and the Group has majority stakes in banks in Botswana, Ghana,Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group has representative offices in Namibia and Nigeria, as well as bancassurance operations in Botswana, Mozambique, South Africa and Zambia. Barclays Bank Kenya and Barclays Bank Botswana continue to be listed on their respective stock exchanges.Barclays Bank PLC has operations in Egypt and Zimbabwe, which are part of the African business and continue to be run by Barclays Africa Group\u2019s management","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,789,694],"job-types":[689],"class_list":{"0":"post-94052","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-contract"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94052"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94052"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94052"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}