KEY RESPONSIBILITIES<\/p>\n
Customer Technical Support <\/p>\n
\tServe as a technical contact person for B2C customers, share the technical support phone number, and respond to phone calls as needed
\n\tProvide remote technical support, resolving the most common issues via phone
\n\tIf and when matters cannot be resolved remotely, manage reverse logistics to Nairobi HQ for in-person diagnosis
\n\tPerform diagnosis on failed products, classify field tickets depending on warranty status based on evidence, and document inspection findings
\n\tIf necessary, escalate field tickets to the field engineer, or the relevant specialist; mechanical engineer, electrical design engineer, engineering operations manager, or the CTO
\n\tPerform robust repairs as needed, arrange customer payment with Finance\/Ops if necessary
\n\tQuality control repaired machines by performing milling tests or equivalent before dispatch
\n\tDocument field tickets in the field ticketing system including their current status, the reported symptoms, the diagnosed root cause, and the performed repairs
\n\tParticipate in weekly field ticketing meetings to review ticket status, progress, and blockers<\/p>\n
Perform solar installations in rural Kenya as needed<\/p>\n
\tWork with the sales team and the customer to understand installation specifics; product configuration, installation location, roof type, orientation, cabling needs
\n\tPerform remote site survey via video calls if needed to ensure the needs are well understood
\n\tTravel to the location using local transportation, own boda boda, or by driving as needed
\n\tPerform installation to the highest quality standards, train the customer, sign the handover documentation, receive sign-off from line manager
\n\tKeep installation equipment in good condition, if and when replacements are necessary, request them from line manager
\n\tAssign EPRA T2 license to the company<\/p>\n
Act as an interface with the rest of the engineering team, sales, and external partners<\/p>\n
\tIf new technical issues are confirmed during the technical support work, inform the rest of the engineering team, explain the symptoms, help reproduce it, and add it to the Bug tracker
\n\tSupport the sales process by representing the company and answering the potential customer\u2019s technical questions
\n\tSupport engagement with donors, funders, and partners during technical field visits and demonstrations<\/p>\n
QUALIFICATIONS & EXPERIENCE<\/p>\n
Must-have:<\/p>\n
\tA Diploma or Bachelor\u2019s degree in Electrical Engineering, Mechanical Engineering, or a related field
\n\tAn EPRA T2 license
\n\tAt least 1 year of experience working with solar installations, and\/or agroprocessing machinery
\n\tA valid driver’s license and min. 2 years of driving experience
\n\tPractical skill list: multimeter use, basic PV diagnostics, wiring best practices, basic mechanical troubleshooting,
\n\tExtreme attention to detail and dedication to the highest levels of quality
\n\tAbility to learn manuals in detail and perform them to the dot
\n\tExcellent spoken and written English and Kiswahili<\/p>\n
Apply Through:<\/p>\n
form.jotform.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/form.jotform.com","_company_name":"AGSOL","_company_website":"http:\/\/www.agsol.com","_company_tagline":"Agsol is an award winning social business incorporated in 2016 by long-term collaborators and friends, Matt Carr and Greg Denn. Combined, they have spent more than 40 years working in the agricultural and renewable energy sectors across three continents. Agsol is committed to providing agricultur... read moreal and energy access solutions to off-grid farming communities across the world. As a social enterprise Agsol keeps its drive for social impact at the core of what it does and commits to reinvest the majority of any profits into furthering its social mission. Agsol manufactures leading edge solar powered agro-processing machines, purpose built for poor, off-grid farming communities in developing countries. Our life-changing machines convert staple foods into edible and higher value products, and provide a scalable solar power platform that offers essential energy services.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[710,693,708,756],"job-types":[687],"class_list":{"0":"post-94107","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94107"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94107"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94107"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}