Key Accountabilities and Responsibilities<\/p>\n
Business Development \u2013 55%<\/p>\n
\tMainly focus on with Institutional Banking clients in various sectors, i.e Education, NGOs, Religious Bodies, Professional firms, Non-banking Financial Institutions i.e. Saccos
\n\tDrive Liability growth and transactional income.
\n\tWork with Cash Management and other Product teams to prepare proposals and presentations to key client target names
\n\tMaintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
\n\tConduct annual and if appropriate, interim reviews of customers borrowing facilities
\n\tConduct annual and if appropriate, interim reviews with non-borrowing customers
\n\tDetermine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method
\n\tDeal with and find solutions to customer complaints
\n\tDetermine the products that are most effective in meeting customer\u2019s needs and be able to sell these at short notice both reactively and proactively.
\n\tResearch, create and follow up a target list for potential new business.
\n\tFormulate business development strategies and objectives to meet changing market needs.
\n\tMonitor conformance of team using new relationship development procedures.
\n\tMonitor results of customer surveys against target service quality standards.
\n\tProactively research competitive\u00a0threats\/opportunities\u00a0within the team\u2019s market and geographical area.
\n\tKeep customers advised on the expected \u2018delivery date\u2019 for product\/credit applications.
\n\tMonitor and ensure adherence to risk service standards.
\n\tWork with other peers across the country aimed at exploring ways of raising our game to beat competition.
\n\tChampion the culture of change needed to re-enforce consistent sales and service performance
\n\tEstablish and maintain excellent working relationships with key stakeholders and colleagues in own and other functions to deliver first class sales and service to customers.<\/p>\n
Sales & Service \u2013 30%<\/p>\n
\tResearch, create and follow up on a target list for potential new business
\n\tIdentify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
\n\tGather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgemental information. (They will work with their Assistant Relationship Manager and CCM resources to construct credit applications).
\n\tControl and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
\n\tAgree sales and services targets for the team and manage performance of the sub-team against key financial, sales, service and operational targets.
\n\tChampion, manage and monitor implementation of change programmes \/ initiatives impacting the sub-team
\n\tConsult customer owners \/ managers on financial\/credit issues and general business practice \/ ideas.<\/p>\n
People Management \u2013 5%<\/p>\n
\tDay to day coaching and development of Assistant Relationship Manager
\n\tLead the Assistant Manager\u2019s using a team based management approach.
\n\tHelp team members to identify strengths and weaknesses in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
\n\tCoach team members on relationship development, service quality and risk.
\n\tAssess Assistant managers\u2019 performance against contract.\u00a0 Review and input to Performance Development Reviews.<\/p>\n
Risk & Control Objective \u2013 5%<\/p>\n
\tEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Bank Kenya Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.<\/p>\n
Training Support\/Personal Development \u2013 5%<\/p>\n
\tSet challenging targets and goals and review own ability honestly, addressing development needs and seeking to develop skills
\n\tPlan activities to keep up to date in area of specialisation and communicate developments to others in the team<\/p>\n
Knowledge, Expertise and Experience<\/p>\n
Mandatory<\/p>\n
\tJob holders will be ACIB or equivalent.
\n\tDegree from a reputable institution<\/p>\n
Essential <\/p>\n
\tA detailed knowledge of the Business Banking set of products as well as a broad understanding of products available in Absa.
\n\tFor Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
\n\tIntroduce the product and co-ordinate the introduction of the relevant Group product specialist.
\n\tA broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
\n\tGood working knowledge of core Business Banking and services that will be offered to Business Banking customers, including Trade, money transmission, Electronic Banking and services.
\n\tCommercial awareness and customer focus
\n\tA sound knowledge of the bank’s internal departments, systems & procedures.
\n\tDetailed knowledge and understanding of wider Bank issues and policies, particularly those relating to Business customers.
\n\tDetailed understanding of relevant legislation.<\/p>\n
Apply Through:<\/p>\n
absa.wd3.myworkdayjobs.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/absa.wd3.myworkdayjobs.com","_company_name":"Absa Bank Limited","_company_website":"http:\/\/www.absa.co.za","_company_tagline":"Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Ba... read morenk PLC and is listed on the JSE Limited. The Group is one of Africa\u2019s major financial services providers offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. The Group was formed through combining Absa Group Limited and Barclays\u2019 African operations on 31 July 2013. Reflecting the enlarged group\u2019s pan-African focus, the Group's name changed from Absa Group Limited, to Barclays Africa Group Limited on 2 August 2013. Registered head offices are in South Africa and the Group has majority stakes in banks in Botswana, Ghana,Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group has representative offices in Namibia and Nigeria, as well as bancassurance operations in Botswana, Mozambique, South Africa and Zambia. Barclays Bank Kenya and Barclays Bank Botswana continue to be listed on their respective stock exchanges.Barclays Bank PLC has operations in Egypt and Zimbabwe, which are part of the African business and continue to be run by Barclays Africa Group\u2019s management","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,789],"job-types":[687],"class_list":{"0":"post-94179","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94179"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94179"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94179"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}