PRIMARY PURPOSE<\/p>\n
The Travel Designer is responsible for generating and growing sales by securing, costing, and presenting journeys to our Sales agents accurately, efficiently, and timeously. To be equally invested in the \u201cwin\u201d of each booking. The role requires a strong focus on sales, building relationships with Sales agents, and providing exceptional customer service in a highly competitive environment with tight deadlines. The Travel Designer must have extensive knowledge of Southern and East African destinations, regional logistics, and in-depth supplier knowledge to maximize the mutually beneficial relationship with our AP partners, their lodges\/camps, and areas they are located.
\nThe Travel Designer will play a vital role in driving sales, building relationships, and ensuring exceptional customer service in a highly competitive travel industry. Their knowledge, expertise, and strong focus on sales will contribute to the growth and success of our business.<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bDetailed Responsibilities<\/p>\n
Develop relationships with the Sales Agents<\/p>\n
\tGenerate and grow sales by securing, costing, and presenting journeys to Sales agents in a timely manner
\n\tFoster and build strong relationships with Sales agents to strengthen the bond and partnership, attending relevant familarisation trips with agents (if and when required).
\n\tDeliver a speedy service to Sales agents, ensuring efficient communication and meeting tight deadlines.
\n\tDemonstrate a strong focus on sales and be equally invested in the success of each booking.
\n\tLiaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
\n\tContinuous communication and excellent service delivery to agents at all times.<\/p>\n
The Sale<\/p>\n
\tManage the new request from the Sales agent, from quote to prov on the WW. Align the booking to client requirements until ready to confirm in the fastest possible time whilst maintaining the booking integrity on itrvl.
\n\tQuote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both teams.
\n\tBuild strong connections with all supplier reservations teams, nurture these relationships in order to help get more benefits when engaging regularly with them.
\n\tMaximize the mutually beneficial relationship with AP partners, their lodges\/camps, and areas they are located.
\n\tStipulate and utilize applicable specials in the WW and make appropriate notes as required as per AP\u2019s systems and procedures.
\n\tFor special needs\/high risk guests, flag concerns with the WS24 incident management teams and follow protocol to ensure the guests are safe to travel in the planned journey.
\n\tStreamline the sales negotiations by reducing dead beds, waitlist chasing and maximising camp yield during the provisional stage of the booking process, where possible upsell to Wilderness camps thus increasing GP per booking.
\n\tLiaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on the WW.
\n\tWhere issues are with itrvl, raise concerns with the Wilderness itrvl integration specialist.
\n\tUnderstand the sales agents needs in each booking \u2013 including urgency of replies, if email does not help clarify first call the sales agent.
\n\tHave an excellent understanding of the sales agencies preferred supplier list and great product knowledge to apply speedy turnaround for alternatives at play to help secure the deal effectively.
\n\tFollow up on all outstanding provisional bookings with the sales agents, consistently understanding the yield implication of provisional space held.
\n\tFollow up on daily WISH\/WW expiry reports on the WW dashboard with the sales agents ensuring no bookings are auto released and bookings are managed effectively.Maintain the booking prov in the WW with all relevant documents uploaded in the booking file together with all information passed on about the guest at this stage of the booking process.
\n\tFor all provisional, correspond with relevant suppliers to effectively hold space, room types, flights and where possible use online facilities to maximise the response times.
\n\tEscalate all suppliers with Res managers or product managers should there be any issue in the supplier service delivery.
\n\tHandle all prov changes efficiently and constantly communicating with the sales agents on the status of all the open bookings.
\n\tOnce clients have paid the deposit in itrvl for the trip held, ensure the prov booking matches the excel with all the special offers applied, correct room types, correct flights held to connect a seamless journey before handing over to the Journey Specialist for confirmation.<\/p>\n
Product Knowledge<\/p>\n
\tPossess excellent knowledge and intimate geographical understanding of all Southern and East African destinations.
\n\tStay up-to-date with day-to-day regional logistics and industry trends.
\n\tMaintain in-depth supplier knowledge to provide accurate and valuable information to Sales agents and clients.
\n\tKeep updated with all Wilderness and 3rd party product (AP), as well as technology updates on how it\u2019s booked on the WW.
\n\tHave a detailed understanding of the strategic and preferred suppliers, have intimate knowledge of their deals, specials and packages \u2013 know how to negotiate and incorporate these benefits into rate reductions for the client but not compromising the elevated guest experience.
\n\tContinuously update and enhance product knowledge through training and research.<\/p>\n
General<\/p>\n
\tParticipate in industry events, trade shows, and familiarization trips as required.
\n\tKeep apprised of company policies, procedures and system updates.
\n\tEmbrace a culture of continuous learning and improvement, actively seeking feedback and implementing suggestions for personal and professional growth.<\/p>\n
CANDIDATE PROFILE<\/p>\n
Qualification:<\/p>\n
\tMinimum of Tertiary certificate in Travel & Tourism\/hospitality<\/p>\n
Experience:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p>\n
\t4-5 years\u2019 with Senior experience in handling customer relationships developing & promoting product and building journeys in the inbound travel industry.
\n\tIn depth knowledge of Southern and East Africa.
\n\tPersonal or educational travel experience is advantageous.
\n\tKnowledge of Mozambique, Mauritius and Seychelles, an added advantage.
\n\tComputer Literate (Microsoft Office: Outlook, Teams, Excel and Word).
\n\tWorking knowledge of TourPlan and WETU or similar booking\/operating system.
\n\tExcellent attention to detail.<\/p>\n
Skills:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p>\n
\tDynamic, creative, organised and excellent communication skills.
\n\tThrives under pressure in the fast-paced environment with tight deadlines without compromising accuracy and prioritising demands.
\n\tAbility to problem solve and maintaining high quality output.
\n\tHighly detailed product knowledge \u2013 vital for speed in presenting alternatives.
\n\tStrong financial skills, self-starter with high integrity level and ethical conduct.<\/p>\n
Apply Through:<\/p>\n
wilderness.simplify.hr<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/wilderness.simplify.hr","_company_name":"Wilderness","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or ... read moregovernments. We are inclusive and have fun expanding the world\u2019s wilderness together, taking pride in sharing our incredible wild places with all who visit us. We set ambitious, industry-leading standards, then deliver on them over and over again, consistently exceeding expectations.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[802,693,695,694],"job-types":[687],"class_list":{"0":"post-94187","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94187"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94187"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94187"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}