The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.<\/p>\n
This is an exciting time to join Remote!<\/p>\n
Requirements<\/p>\n
\tStrong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
\n\tSolid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
\n\tExperience using CRM tools to manage customer interactions and support workflows.
\n\tProven ability to collaborate with multiple stakeholders who have varying priorities.
\n\tExcellent team collaboration and communication skills\u2014diligent, persistent, yet kind and patient with others.
\n\tStrong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
\n\tFluent in written and spoken English.<\/p>\n
Nice-to-have:<\/p>\n
\tExperience working remotely or in a fast-growing organization.
\n\tFamiliarity with HR, Payroll, Healthcare, and\/or Pension systems.<\/p>\n
Key responsibilities<\/p>\n
\tResponsible for solving tickets per week across various Remote verticals
\n\tMaintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
\n\tRespond within agreed Service Level time to standard tickets via email and live messaging across all verticals
\n\tWork in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
\n\tYou\u2019ll be the voice and the ear for our users<\/p>\n
Apply Through:<\/p>\n
job-boards.greenhouse.io<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/job-boards.greenhouse.io","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,717],"job-types":[690],"class_list":{"0":"post-94246","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-remote"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94246"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94246"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94246"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}