The successful candidate will be responsible for receiving and capturing orders and Pro Forma Invoices, checking that the pricing, quantity and slitting pattern is correct. The role is pivotal in managing and coordinating international trade logistics, providing top-tier customer service and ensuring compliance with trade regulations.<\/p>\n
Key Responsibilities<\/p>\n
\tServe as the primary liaison between customers and internal teams (operations, dispatch, production, sales, and finance) to ensure all customer requirements are met efficiently.
\n\tHandle customer inquiries and complaints by clarifying issues, logging cases in Salesforce, and providing timely resolutions and regular updates, including shipment status.
\n\tManage incoming calls and direct queries to the appropriate departments while maintaining a professional, empathetic, and customer-focused approach.
\n\tProcess and manage customer orders on the ERP system, ensuring accuracy, timely distribution to production, and effective handling of back orders.
\n\tCoordinate urgent orders by obtaining production timelines and aligning with dispatch to ensure on-time delivery within agreed deadlines.
\n\tMaintain and update customer price lists, monitor inventory against forecasts, and recommend suitable products and services to customers.
\n\tEnsure all relevant information is communicated internally to support accurate and timely invoicing and order fulfillment.
\n\tSupport financial controls by liaising with the Finance department on customer account holds, suspensions, and related communications.
\n\tOversee export and logistics operations, including preparing pro forma invoices, ensuring compliance with international trade regulations, managing shipping documentation, and tracking shipments to ensure timely delivery.<\/p>\n
Key Qualifications<\/p>\n
\tRelevant educational background required.
\n\tProficient in MS Excel and other relevant software applications.
\n\tStrong telephonic and customer liaison skills.
\n\tExcellent listening abilities with a customer-focused approach.
\n\tOutstanding verbal and written communication skills.
\n\tStrong analytical and problem-solving capabilities.
\n\tHigh level of attention to detail.
\n\tProven ability to multitask and manage time effectively.<\/p>\n
Salary:\u00a0<\/p>\n
\tMonthly Gross Salary: KSH 80,000 \u2013 90,000(Approx 681USD)<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,717],"job-types":[687],"class_list":{"0":"post-94253","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94253"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94253"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94253"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}