Major Responsibilities:\u00a0<\/p>\n
\u00a0<\/p>\n
\tPrimary responsibilities include but are not limited to:
\n\tProvide Tier 1 and Tier 2 end-user support for ServiceNow related issues, escalating to the Senior System Admin as needed.
\n\tProduce documentation necessary to facilitate usage of the system including user and admin guides.
\n\tDevelop and produce user-specific reports to be used for trend and performance analysis.
\n\tCollaborate with stakeholders to gather and document solution requirements for incidents and requests.
\n\tDesign, configure, and maintain solutions built on the platform.
\n\tContribute to the creation and maintenance of Knowledgebase articles about ServiceNow (i.e. configuration, report building, etc.).
\n\tImplement system configuration changes and upgrades as required.
\n\tProvide expertise and support during all major releases\/upgrades from ServiceNow.
\n\tLeverage the agile methodology to prioritize and resolve story backlogs and forecast completion dates to manage stakeholder expectations.
\n\tManage the ServiceNow application functionality built by developers and system administrators through Quality Assurance (QA), and lead stakeholders through user acceptance testing (UAT).
\n\tDevelop training materials and conduct training sessions on ServiceNow applications and solutions at least once per quarter.\u00a0<\/p>\n
Key Working Relationships:\u00a0<\/p>\n
\tPosition Reports to: Associate Director, Business Systems — IT
\n\tOther Internal and\/or contacts:\u00a0
\n\tInternal: Application users and system stakeholders<\/p>\n
Job Requirements:\u00a0
\nExperience Requirements<\/p>\n
\tBachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
\n\tMinimum 2 years of hands-on experience with ServiceNow administration
\n\tServiceNow Certified System Administrator (CSA) certification<\/p>\n
Preferred Requirements<\/p>\n
\tExperience with core ServiceNow modules: Incident, Problem, Change, Service Catalog, Knowledge Management
\n\tBasic to intermediate JavaScript
\n\tUser and group management, ACLs, roles
\n\tCapable of implementing scheduled jobs, notifications, and platform updates<\/p>\n
Apply Through:<\/p>\n
theirc.wd1.myworkdayjobs.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/theirc.wd1.myworkdayjobs.com","_company_name":"International Rescue Committee","_company_website":"https:\/\/www.rescue.org\/","_company_tagline":"The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[697,693,700],"job-types":[687],"class_list":{"0":"post-94328","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94328"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94328"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94328"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}