The Role
\nRTO Quality and Performance Manager (Experience in call center most preferred)<\/p>\n
What You\u2019ll Do<\/p>\n
\tPerformance Monitoring and Evaluation
\n\tQuality assurance
\n\tContinuous improvement
\n\tTraining and Development
\n\tCompliance and Standards<\/p>\n
What We\u2019re Looking For<\/p>\n
\tHave worked in a similar role before.
\n\tStrong analytical skills with a keen eye for detail and accuracy.
\n\tData-driven mindset
\n\tExcellent communication and problem-solving skills.
\n\tAbility to work proactively and independently in a fast-paced environment.
\n\tProficiency in quality assurance software and tools
\n\tAbility to lead and motivate a team
\n\tProblem solving and decision making abilities
\n\tExperience in call Centre most preferred.
\n\tBachelors Degree
\n\tAlignment with Glovo values:
\n\tHumble: Open to learning and self-improvement.
\n\tGood Vibes: A positive, can-do attitude.
\n\tHigh Bar: Commitment to excellence.
\n\tCare: Empathy for others and a drive to make a difference.<\/p>\n
What\u2019s in It for You?<\/p>\n
\tGain hands-on experience in a dynamic tech-driven company.
\n\tWork closely with a high-performing, collaborative team.
\n\tOpportunity to make a real impact on operational excellence.
\n\tCareer development and networking opportunities.<\/p>\n
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day \u2013 time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with RTO -Quality and performance manager on the Subject line. Candidates MUST indicate their Current and Expected salaries.\u00a0<\/p>\n
Apply Through:<\/p>\n
jobs1@hcsaffiliatesgroup.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs1@hcsaffiliatesgroup.com","_company_name":"HCS Affiliates Group","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,717],"job-types":[1244],"class_list":{"0":"post-94469","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time-onsite"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94469"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94469"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94469"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}