About the role:<\/p>\n
\tReporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S\/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S\/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.<\/p>\n
Key Responsibilities:<\/p>\n
\tAchieve over 70% target set the month-on-month KPI\u2019s being Lead generation, Lead conversion, Sales targets, and talk-time set by achieving a high conversion rate.
\n\tContact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge.
\n\tExplain technical product features and answer customer questions about SunCulture products.
\n\tIn addition to leads shared by SunCulture, be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times.
\n\tEnsure at least an 80% conversion rate from leads generated by you.
\n\tBe versatile in making extensive outbound calls that meet the organization’s KPIs.
\n\tAdjust sales scripts to better target the needs and interests of specific individuals.
\n\tRespond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
\n\tHave the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
\n\tConduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
\n\tCreate a sense of urgency among potential customers in order for them to see the need to purchase sooner than later.
\n\tEnsure all calls are received\/made through 3CX for easier tracking of calls and easier management of the quality of calls.
\n\tUndertake all training scheduled to better improve the quality of your output and relationship with customers.<\/p>\n
Does this sound like you?<\/p>\n
\tExperience in Sales and Customer Service.
\n\tAdditional experience as a Telesales Representative is an added advantage.
\n\tProven track record of successfully meeting sales quota preferably over the phone.
\n\tGood knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
\n\tAbility to learn about products and services and describe\/explain them to prospects.
\n\tHands-on, detail-oriented, and with strong execution skills.
\n\tExcellent Communication Skills with the ability to resolve issues and address complaints.
\n\tPassion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture.
\n\tIndependent thinker with proactive decision-making capabilities.
\n\tComfortable with ambiguity and experience working in a dynamic environment.
\n\tHave the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
\n\tBe organized and be an expert in time management and meet deadlines. \u00a0
\n\tA diploma or degree in Sales or any other related field is an added advantage.<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"SunCulture Kenya Ltd","_company_website":"http:\/\/www.sunculture.com","_company_tagline":"Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmer... read mores on the continent","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,708,694],"job-types":[687],"class_list":{"0":"post-94521","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94521"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94521"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94521"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}