Role Objective<\/p>\n
\tOur client is looking for a customer-oriented Hotel Receptionist with strong front-office experience, skilled in delivering seamless guest services, managing check-in and check-out procedures, and ensuring efficient daily operations in fast-paced hospitality environments.<\/p>\n
Core Duties and Responsibilities<\/p>\n
\tWelcomed and assisted guests on arrival, ensuring a smooth and professional check-in and check-out process.\u00a0
\n\tManaged front desk operations while maintaining high standards of customer service and hospitality.\u00a0
\n\tHandled reservations, room bookings, cancellations, and guest requests accurately and efficiently.\u00a0
\n\tResponded to phone calls, emails, and walk-in inquiries, providing timely and helpful information.\u00a0
\n\tResolved guest complaints and concerns professionally, ensuring guest satisfaction and positive experiences.\u00a0
\n\tCoordinated with housekeeping and maintenance teams to ensure room readiness and prompt service delivery.\u00a0
\n\tMaintained accurate guest records, booking logs, and daily front office reports.\u00a0
\n\tManaged scheduling for meetings, conference rooms, and internal appointments.\u00a0
\n\tAssisted in general administrative duties including filing, stationery management, and office coordination.\u00a0
\n\tEnsured the reception area remained clean, organized, and welcoming at all times.\u00a0
\n\tSupported transport arrangements and other logistical needs when required.\u00a0
\n\tWorked collaboratively with team members to ensure efficient daily hotel operations.<\/p>\n
\u00a0 Job Specifications and Qualifications<\/p>\n
\tDiploma in Hospitality Management, Business Administration, Communication, Front Office or related area.
\n\tAt least 2 years of relevant work experience.
\n\tProficiency in MS Office Suite<\/p>\n
\u00a0Key\u00a0Competencies<\/p>\n
\tFront Office Operations\u00a0
\n\tCustomer Service Excellence\u00a0
\n\tReservation & Booking Management\u00a0
\n\tCommunication Skills (Written & Verbal)\u00a0
\n\tProblem Solving & Conflict Handling\u00a0
\n\tMS Office Proficiency\u00a0
\n\tTime Management & Multitasking\u00a0
\n\tAttention to Detail\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email.<\/p>\n
Apply Through:<\/p>\n
careers@emergeegressconsulting.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers@emergeegressconsulting.com","_company_name":"Emerge Egress Consulting","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which loo... read moreks at the demand for potential success of Government, Local Government, Religious Bodies, Private Organizations, NGO\u2019s, Voluntary Organizations and Community Organizations as well as the Private Sector.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[697,708,695],"job-types":[687],"class_list":{"0":"post-94636","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94636"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94636"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94636"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}