You will be accountable for the full life cycle, end to end delivery of multiple operational, business, IT and telephony focused projects, through the effective management of multi-disciplined project teams and using planning tools including MS Project and Timeline.
\n\tYou will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace.
\n\tThe ideal candidate must have experience in account management, 3rd party (Internal and External) vendor management, project management and\/or operations management within a Contact Centre environment.
\n\tYou must be able to manage simultaneous complex projects and work across internal and external teams and demonstrate an ability and experience of conflict management to resolution.<\/p>\n
Responsibilities\u00a0<\/p>\n
\tThrive in a fast paced environment\u00a0
\n\tBe organised and have the ability to manage several projects at the same time.\u00a0\u00a0
\n\tWork remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills.\u00a0
\n\tAbility work autonomously, seeking permission to proceed as required from Internal and External stakeholders.\u00a0\u00a0\u00a0
\n\tConfident with managing changing requirements, able to action rapid impact analysis and make recommendations.\u00a0
\n\tStrong Prince2 methodology (Planning, Governance, Reporting), experience in Agile delivery.\u00a0
\n\tStrong Risk and Issues Management and reporting.\u00a0
\n\tAble to demonstrate strong IT skills, including MS Office suite, MS Project and MS Planner.\u00a0
\n\tProcess and system adaptability and fluency.\u00a0\u00a0\u00a0<\/p>\n
Requirements<\/p>\n
\tMust have experience of sole responsibility for end-to-end project delivery within a Contact Centre or similar environment\u00a0
\n\tExperience of external customer facing projects\u00a0
\n\tOutstanding stakeholder relationship skills (internal and external)\u00a0
\n\tProven delivery of cross functional projects, ideally including over \u00a31m initiatives\u00a0
\n\tExperience of operational improvement projects, IT application development and deployment projects, telephony projects\u00a0
\n\tCurrent Prince 2 Practitioner qualification (Agile qualification preferred)\u00a0<\/p>\n
We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted.<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Teleperformance Kenya","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"TP is a trusted partner to many of the world\u2019s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[710,693,703],"job-types":[1244],"class_list":{"0":"post-94650","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time-onsite"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94650"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94650"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94650"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}