In this role, you would be responsible for:<\/p>\n
\tCoordinating class enrollment, learner attendance tracking, and the issuance of introduction letters in partnership with driving schools and the customer experience team
\n\tManaging the issuance and maturation tracking of Provisional Driving Licenses (PDLs) and Interim Driving Licenses (IDLs) to ensure regulatory compliance
\n\tFollowing up with NTSA to ensure timely processing and delivery of Smart Driving Licenses
\n\tServing as the primary operational contact for driving school partners through consistent daily and weekly communication
\n\tTracking rider enrollment metrics and coordinating with the retail team to ensure timely issuance of driving school packages
\n\tMonitoring customer conversion timelines and proactively addressing progression bottlenecks in collaboration with partners
\n\tConducting regular follow-up calls with customers to provide guidance, resolve queries, and sustain engagement throughout the licensing journey
\n\tCapturing, cleaning, and maintaining accurate licensing records across all platforms and dashboards
\n\tPreparing comprehensive weekly performance updates covering key metrics, trends, challenges, and proposed improvements
\n\tConducting field visits to supervise driving school program intake across onboarded schools
\n\tSupporting insurance claims tracking and logbook\/NTSA compliance processing on a needs basis<\/p>\n
This is an\u00a0on-site role\u00a0based in\u00a0Nairobi, Kenya, with occasional field visits. You will be reporting to the Team Lead.<\/p>\n
Your application should demonstrate:<\/p>\n
\tAt least 2 years of experience in an operations execution or coordination role
\n\tDemonstrated experience working with third-party partners or vendors
\n\tHands-on experience with data entry, record management, and reporting tools
\n\tPrior exposure to customer care, follow-up, or front-line support functions
\n\tProficiency in MS Office (Word, Excel), email platforms, and digital dashboards
\n\tA Bachelor’s degree or diploma in Business Administration, Operations Management, Logistics, or a related field \u2014 equivalent professional qualifications combined with relevant experience will be considered
\n\tNice to have: Familiarity with regulatory or licensing environments such as NTSA processes<\/p>\n
Apply Through:<\/p>\n
jobs.ashbyhq.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.ashbyhq.com","_company_name":"M-KOPA Solar","_company_website":"http:\/\/www.m-kopa.com\/","_company_tagline":"M-KOPA\u2019s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR\u2026 M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, m... read moreobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA\u2019s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 50 Companies Changing The World and won the Zayed Energy Future Prize. M-KOPA has also won the 2014 Bloomberg Pioneer Award and 2013 FT\/IFC Excellence in Sustainable Finance Award.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[697,693,708,729],"job-types":[1244],"class_list":{"0":"post-94728","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time-onsite"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94728"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94728"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94728"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}