Job Purpose<\/p>\n
The overall responsibility of this role is to be responsible for detecting, preventing and monitoring fraudulent activities across various financial and digital platforms. This is a shift-based role, requiring continuous monitoring to ensure timely identification and response to risks. This role is critical in minimizing fraud and physical security losses, maintaining regulatory compliance, and protecting both the Bank and its customers from risks related to fraud and physical security risks.<\/p>\n
Key Responsibilities<\/p>\n
Fraud Risk Management – 40%<\/p>\n
\tReview and analyze alerts generated by FMS monitoring system for potential fraud in the bank and escalating high risk cases to the team leader.
\n\tMonitor FRM system activities to generate daily, weekly and\/or monthly reports identifying trends and\/or potential fraud activities.
\n\tEnsure efficient identification and monitoring of fraudulent transactions.
\n\tInitiate contact between banks & Telcos to verify transactions and resolve fraud-related account issues.
\n\tFlag suspected fraudulent activity through restricting accounts or recall of funds
\n\tContribute to the review of fraud risk assessments, scenario analysis and new product or change initiative assessments.
\n\tMonitor and report system downtimes or service disruptions by initiating timely incident reports and coordinating with relevant teams to ensure prompt resolution and service restoration.
\n\tUndertake Fraud awareness to facilitate appropriate understanding of fraud prevention and detection across the Bank network.
\n\tBuild network with internal and external stakeholders that includes law enforcement agencies, corporate investigators, systems vendors among others<\/p>\n
Physical Security Surveillance & Emergency Response – 30<\/p>\n
\tReal time monitoring of physical security surveillance systems; CCTV, access control, intruder alarms and fire alarms for SBM Bank premises.
\n\tExtract and analyze CCTV footage and access control system logs to reconstruct incidents, identify security breaches, and compile comprehensive investigative reports to support decision-making and incident resolution.
\n\tRespond to emergencies including fire, intrusion or suspicious activities and coordinate with internal teams and emergency services.
\n\tCompile weekly reports on physical security procedures, including daily system tests, access management, and outsourced service provider\u2019s reporting timelines
\n\tReceive, record and escalate incidents related to security, safety, or operations in line with Bank procedures.
\n\tRecording and Documentation: Accurately record and document all incidents, suspicious activities, and system malfunctions in a clear, concise, and timely manner, adhering to the bank’s record-keeping policies. This may involve creating incident reports with relevant details and timestamps
\n\tCoordinate the end-to-end payment processing workflow by generating invoices on E-citizen, ensuring accurate completion, submitting to branches for approval, and uploading finalized documents for submission to Accounts Payables for processing
\n\tMonitor and report system downtimes or service disruptions by initiating timely incident reports and coordinating with relevant teams to ensure prompt resolution and service restoration.
\n\tUser management of access control systems; biometric, card, alarm and preauthorization of vendors to strategic business locations as per internal protocols.<\/p>\n
Reporting and Documentation – 20%<\/p>\n
\tRegularly update the Blacklist.
\n\tGenerate intelligent MIS reports (daily, weekly, and monthly) leveraging data analytics to identify emerging trends, anomalies, and potential fraud\/physical security risks.<\/p>\n
Collaboration and Compliance – 10%<\/p>\n
\tRepresents the bank in KBA and other fraud management meetings and provide secretariat to the meetings when required.
\n\tEnsure alignment with the relevant legislation and internal governance frameworks.<\/p>\n
Key Relationships<\/p>\n
Direct Reports to this Position –\u00a0Outsourced Vendors<\/p>\n
Customers of this Position:<\/p>\n
\tManagement and Staff
\n\tCustomers
\n\tSecurity and Fraud Managers\/Investigators of Police Services, Directorate of Criminal Investigation, Central Bank of Kenya, Capital Markets Authority, Insurance Regulatory Authority, Commercial Banks and any other institutions as may be required during investigation.<\/p>\n
Knowledge, Skills and Experience required for this Role\u00a0<\/p>\n
\tUniversity degree in any of the following specializations: Criminology, Actuarial, Finance, Law, Information Technology.
\n\tThe ability to identify, assess, monitor, control and mitigate fraud risks i.e. excellent analytical skills Proficiency in data analytics tools (e.g., Excel, SQL, SAS) and fraud detection systems. The ability to carry out data analysis on large data sets will be an added advantage.
\n\tProficiency in monitoring surveillance systems.
\n\tStrong communication and report writing skills.
\n\tHigh ethical standards and ability to handle confidential information.
\n\tAbility to work under pressure in potentially uncomfortable situations.<\/p>\n
Competencies required for this Role<\/p>\n
\tAnalytical thinking and attention to detail.
\n\tTeam collaboration and stakeholder engagement
\n\tAdhering to principles and values
\n\tAbility to work under pressure and meet tight deadlines
\n\tPresenting and communicating information
\n\tWriting and reporting
\n\tApplying expertise and technology
\n\tPersuading and influencing
\n\tKnowledge of Kenyan banking regulations and fraud typologies
\n\tStakeholder collaboration and engagement<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,764],"job-types":[687],"class_list":{"0":"post-94750","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94750"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94750"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94750"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}