What you will do<\/p>\n
\tCoordinate effectively between the retained finance organization and BPO partners to ensure seamless execution of credit management, collections, and dispute resolution processes.
\n\tSupport Front Line (FL) teams in resolving complex and high-risk collection cases, providing guidance and escalation where required.
\n\tPerform end-to-end root cause analysis of disputes, identifying trends and implementing corrective actions to prevent recurrence.
\n\tConduct in-person collection visits where required by local market practices and business needs.
\n\tManage dispute routing for assigned retained accounts, ensuring timely allocation to the appropriate stakeholders.
\n\tAccurately record all invoice disputes within the collection and dispute management systems as they arise.
\n\tInitiate and actively monitor the dispute resolution workflow, following up with relevant business owners to ensure timely closure.
\n\tApply defined collection strategies to assigned accounts, aligning actions with company policies and risk frameworks.
\n\tConduct structured and professional collection calls, maintaining strong customer relationships while driving cash recovery.
\n\tNegotiate and secure payment commitments (Promises to Pay), ensuring accurate documentation and follow-up on agreed terms.
\n\tCollaborate closely with CS&A and inbound teams to ensure customer queries and disputes are resolved efficiently, enabling timely collections.<\/p>\n
Are you the one?<\/p>\n
\t3 + years of professional experience in the Accounts receivable position
\n\tBachelor\u2019s degree\/Diploma in finance or similar Credit Management
\n\tExperienced in a related industry, the elevator industry would be an advantage
\n\tCustomer-centric, conducting the first collection calls towards customers in a structured way
\n\tThe ability to initiate the dispute management workflow by dispatching the recorded disputes to the other businesses responsible in the organization for resolution
\n\tExperienced in coordinating the dispute resolution process to ensure that the dispute resolution happens in the right place in the organization
\n\tExperience with ERP tools and MS Office is a must; SAP experience would be advantageous
\n\tHighly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
\n\tAbility to interpret and analyze data to draw conclusions and identify patterns.
\n\tAbility to work together as a team and promote a harmonious environment.
\n\tExcellent English communication, presentation, and negotiation skills.<\/p>\n
What do we offer?<\/p>\n
\tGreat dynamic team promoting a collaborative environment.
\n\tTotal reward elements that engage and motivate our employees and help us make KONE a great place to work.
\n\tComprehensive learning and development programs covering a wide range of professional skills.
\n\tEngaging job with a position description and clear targets.
\n\tRegular feedback through performance discussions.
\n\tOpportunities for individual development.
\n\tMentoring and coaching programs.
\n\tFlexibility, trust, and respect.
\n\tValue-based culture, behaviors, and ethics.
\n\tSustainability and innovation.
\n\tWorking for a successful organization.<\/p>\n
Apply Through:<\/p>\n
e.wd3.myworkdayjobs.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/e.wd3.myworkdayjobs.com","_company_name":"KONE Corporation","_company_website":"http:\/\/www.kone.co.ke\/","_company_tagline":"We are one of the global leaders in the lift and escalator industry. Founded in 1910, we have been committed to understanding the needs of our customers for over a century. We provide innovative and eco-efficient solutions for lifts, escalators and automatic building doors. Our objective is to of... read morefer the best People Flow\u00c2\u00ae experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably and without waiting in buildings in an increasingly urbanising environment.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[704,693,701],"job-types":[687],"class_list":{"0":"post-94800","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94800"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94800"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94800"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}