ABOUT THE ROLE<\/p>\n
\tAre you an enthusiastic graduate passionate about working in the tech industry? Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you? Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose? Do you have a zeal for learning? If yes, then keep reading!
\n\tInEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The fantastic part of this is that you get paid while learning and developing these skills!!!!
\n\tThe program will run for 40 hours per week during the course of the year and will be fully remote! At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent!<\/p>\n
We are open to speaking with you if you:<\/p>\n
\tSpeak fluent English;
\n\tAre within the ages of 18 – 25;
\n\tHave an undergraduate degree or will be graduating soon;
\n\tCan multitask and balance working for 40 hours per week without interruptions;
\n\tAre resilient with a positive can-do attitude;
\n\tUnderstand the need to #keeplearning;
\n\tOwn a personal computer and a stable internet connection.<\/p>\n
Key Responsibilities<\/p>\n
\tSupport InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
\n\tMeet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;
\n\tIdentify issues with customers, investigate queries and report issues and\/or potential improvements to InEvent\u2019s development team;
\n\tLearn continuously about tech and platform updates;
\n\tWork with team members to test and improve performance using the platform;
\n\tBecome a subject matter expert (SME) on the InEvent product.<\/p>\n
Ideal Profile<\/p>\n
\tFluent\u00a0English\u00a0to communicate in writing and voice with customers around the world;
\n\tFluency in other languages is a plus;
\n\tExperience with Customer Success or similar;
\n\tExperience in a SaaS or tech company;
\n\tOutstanding communication skills and empathy;
\n\tFlexibility and adaptability to service multicultural customers;
\n\tVery (very) resilient to learn continuously in a startup!<\/p>\n
Additional benefits:<\/p>\n
\t10 days allocated PTO
\n\tBirthday gifts;
\n\tJoin our happy hour celebrations;
\n\tParticipate in team challenges and win fantastic prizes;
\n\tGrow your professional network.<\/p>\n
PS. Candidates are required to own a personal computer and have stable internet connection.<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"InEvent","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"At InEvent, we are passionate about live events and broadcasting technologies. We are building the most powerful and versatile platform for professional events, meetings and live streams.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,717,803],"job-types":[746],"class_list":{"0":"post-94803","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time-remote"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94803"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94803"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94803"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}