Role Overview<\/p>\n
\tWe are looking for sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment.<\/p>\n
Must-Have Qualifications<\/p>\n
Candidates should meet at least 6 of the following requirements:<\/p>\n
\tPrior experience in voice-based customer support at a call center or a BPO.
\n\tExcellent verbal and written communication skills in English, with strong empathy and the ability to understand and respond to customer needs effectively.
\n\tExperience using CRM tools
\n\tExperience with technical troubleshooting and problem-solving
\n\tFamiliarity with IoT
\n\tStrong attention to detail, with excellent record-keeping and follow-up skills.
\n\tUp-to-date knowledge of music trends and streaming platforms (e.g., Spotify, Apple Music)
\n\tFast learner, well-organized, and able to multitask efficiently<\/p>\n
\u00a0Nice to Have<\/p>\n
\tExperience with audio hardware (speakers, PA systems, amplifiers, etc.)
\n\tBackground in sales
\n\tComfort with reading scripts, technical instructions, or basic code<\/p>\n
Key Responsibilities<\/p>\n
\tHandle customer interactions and support inquiries via voice channels
\n\tSupport sales efforts by engaging customers and identifying opportunities
\n\tAssist with troubleshooting or guiding clients on audio and streaming solutions
\n\tMaintain accurate records and updates in internal systems
\n\tProvide professional and polite responses at all times
\n\tEnsure proper monitoring, maintenance tracking, and oversight of client accounts
\n\tCollaborate with internal teams to resolve technical or service-related issues<\/p>\n
Technical Requirements (BYOD)<\/p>\n
\tLaptop (no Chromebook or Linux OS)
\n\tWindows 10 or higher
\n\tMinimum 8GB RAM \u2013 Intel Core i5 (10th gen or higher)
\n\tHigh-speed internet: minimum 50 Mbps (download & upload) Mandatory
\n\tWired, noise-canceling headset
\n\tQuiet, dedicated workspace<\/p>\n
Apply Through:<\/p>\n
influx.typeform.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/influx.typeform.com","_company_name":"Influx","_company_website":"https:\/\/influx.com\/","_company_tagline":"We build full-service support teams that flex and scale monthly, enabling companies to deliver fast, high-quality support experiences, 24\/7. We operate out of 8 countries to deliver 24\/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained age... read morents in one month. Companies work with us to scale their support operation quickly while improving key metrics such as response to resolution, CSAT, NPS and revenue per customer. Our service comes fully managed. We use a three part management system to ensure consistent high performance from all of our agents.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,717],"job-types":[687],"class_list":{"0":"post-94858","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94858"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94858"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94858"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}