About the Role<\/p>\n
\tThe Property Operations Administrator will work closely with the Operations team to support comprehensive management and maintenance of iColo\u2019s office area, shared facilities and third-party offices. The Ideal candidate will also provide general administrative and organizational assistance to ensure the seamless day-to-day operations of the site, office buildings and exterior surfaces.<\/p>\n
Duties and Responsibilities<\/p>\n
Vendor Contract Administration and Document Management<\/p>\n
\tMaintain organized contract tracking systems and centralized database for all vendor agreements.
\n\tMaintain lease and property related files and ensure accurate and up-to-date records for easy retrieval.
\n\tEnsure proper documentation and tracking of vendor contracts, certificates of insurance (COIs) and related communications.
\n\tMonitor vendor performance and contract compliance to ensure adherence to iColo\u2019s standards and service agreements.
\n\tCollaborate with Area Facility Manager to address vendor performance and compliance deviations promptly.
\n\tSupport the Operations team in maintaining an efficient and accessible filing system.\u00a0<\/p>\n
Operational Support<\/p>\n
\tManage iColo\u2019s front office operations and oversee the administration of shared facilities and third-party office spaces.
\n\tSupport the procurement of office goods and services in line with operational requirements.
\n\tCoordinate and control physical access to the facility for clients, contractors, suppliers and visitors.
\n\tSupport the preparation of annual budgets, forecasts and monthly variance reports for operating and capital expenditures.
\n\tServe as the first point of contact for customer inquiries, ensuring prompt resolution through coordination with the Operations team.
\n\tCoordinate and schedule maintenance activities with vendors and customers.
\n\tBuild and maintain effective working relationships with internal stakeholders, customers, vendors and suppliers.
\n\tHandle incoming calls and inquiries, ensuring accurate logging, ticket creation and assigning to the relevant teams (e.g., Billing, Support).
\n\tMonitor and track service tickets to ensure timely resolution and closure in line with agreed SLAs, with accurate updates captured in the customer portal.
\n\tManage incoming mail and ensure proper distribution.
\n\tSchedule and coordinate meetings and customer events, taking into account available office space.
\n\tTrack and coordinate timely renewal of licenses, permits and memberships (e.g., City Council permits, OSHA compliance).
\n\tPrepare and submit iColo Service Centre (ISC) reports to the Area Facility Manager and relevant stakeholders.
\n\tHandle customer complaints by providing appropriate solutions within defined timelines and escalating where necessary.
\n\tEnsure adherence to iColo policies, procedures and operational standards.\u00a0\u00a0
\n\tAny other duties assigned.<\/p>\n
Minimum Requirements<\/p>\n
\tBachelor\u2019s degree in Business Management, Public Relations, Communications or a related field.
\n\tMinimum of three (3) years\u2019 experience in an administrative or customer service role.
\n\tProficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
\n\tFamiliarity with Customer Relationship Management (CRM) systems is an added advantage<\/p>\n
The ideal candidate will need to have:<\/p>\n
\tStrong written and verbal communication skills, with the ability to engage effectively with team members, vendors and stakeholders.
\n\tExcellent organizational and time management skills, with the ability to prioritize tasks and manage competing demands.
\n\tHigh attention to detail, ensuring accuracy in documentation, reporting and data management.
\n\tCustomer-focused approach, with the ability to handle internal and external queries professionally.
\n\tStrong problem-solving skills, with the ability to identify issues, propose solutions and escalate where necessary.
\n\tAbility to work both independently and collaboratively within a team environment.
\n\tAdaptable and resourceful, with the ability to respond effectively to changing priorities.
\n\tBasic financial acumen to support routine financial and budget-related tasks.
\n\tProactive attitude, demonstrating initiative and willingness to take on additional responsibilities.
\n\tPeople-oriented approach, with the ability to build effective working relationships.
\n\tDependability, with a strong sense of reliability and punctuality.<\/p>\n
Apply Through:<\/p>\n
icolohr.bamboohr.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/icolohr.bamboohr.com","_company_name":"iColo: A Digital Realty Company","_company_website":"http:\/\/www.icolo.io","_company_tagline":"iColo: A Digital Realty Company, is the leading carrier-neutral data center provider operating state of the art facilities in Kenya and Mozambique. We serve a broad spectrum of clients Telecom carriers, ISPs &d peering points, IT & cloud providers, content providers, enterprise & fin... read moreancial services customers. As part of Digital Realtys data center platform, PlatformDIGITAL, the company enables customers with a global connected data community of 300+ facilities in 50+ metros across 28 countries on six continents. Visit icolo.io or follow us on LinkedIn and Twitter","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[704,715,693],"job-types":[687],"class_list":{"0":"post-94925","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/94925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=94925"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=94925"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=94925"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=94925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}