Team \/ Role Overview<\/p>\n
\tThe Client Onboarding Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction\/ job family.
\n\tApplies analytical thinking and knowledge of data analysis tools and methodologies.
\n\tRequires attention to detail when making judgments and recommendations based on the analysis of factual information.
\n\tTypically deals with variable issues with potentially broader business impact.
\n\tApplies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner.
\n\tDeveloped communication and diplomacy skills are required in order to exchange potentially complex\/sensitive information.
\n\tModerate but direct impact through close contact with the businesses’ core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.<\/p>\n
What you’ll do<\/p>\n
\tResponsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
\n\tFocuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
\n\tPerforms day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
\n\tDetermines new work procedures, analyzes complex and variable issues with significant departmental impact.
\n\tEnsures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency\/accuracy standards.
\n\tEnsures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
\n\tEstablishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
\n\tEmbarks on continuous on the job training for end to end product knowledge.
\n\tUnderstands client requirements and implement them correctly.
\n\tUnderstands new customer requirements and ensure adequate support to new customer requirements and initiatives.
\n\tMonitors customer satisfaction and service level and drive process changes.
\n\tProvides innovative solutions to clients.
\n\tEnsures a strong and robust processing environment with effective controls.
\n\tEstablishes risk management practice.
\n\tMaintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
\n\tHas the ability to operate with a limited level of direct supervision.
\n\tCan exercise independence of judgement and autonomy.
\n\tActs as SME to senior stakeholders and \/or other team members.
\n\tAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.<\/p>\n
What we will need from you<\/p>\n
\t5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
\n\tDemonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
\n\tHighly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
\n\tProficient in Microsoft Office Applications. Exposure to Client interaction
\n\tConsistently demonstrates clear and concise written and verbal communication skills.
\n\tProficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
\n\tBachelor\u2019s\/University degree or equivalent experience<\/p>\n
Apply Through:<\/p>\n
citi.wd5.myworkdayjobs.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/citi.wd5.myworkdayjobs.com","_company_name":"Citi","_company_website":"http:\/\/www.citigroup.com","_company_tagline":"Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate ba... read morenk in Kenya. Businesses Citi Kenya is structured around business segments, product groups, operations and technology and staff units. The business segment that caters to our diverse customer base is our Institutional Clients Group, which includes the global relationship banking services we provide for top-tier local corporate clients. As a part of our business focus and broader market reach, in 1999 we expanded our target market to cater to the emerging and vibrant middle and lower market tiers. We also have a financial institutions group that is responsible for our businesses with other banks, insurance companies and other non-banking financial institutions. We offer a range of banking services to companies, including commercial finance, inter-bank transactions, investment services, deposits, cash management and electronic banking. We assist our customers with managing their finances to increase the value of their investments and finance their projects. Citi Kenya also provides global transaction services, treasury and corporate finance services. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank - an institution connecting millions of people across hundreds of countries and cities.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[699,693,789],"job-types":[1166],"class_list":{"0":"post-95389","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time-hybrid"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/95389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=95389"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=95389"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=95389"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=95389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}