Job Summary<\/p>\n
\tTo drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
\n\tProvide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
\n\tDrive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
\n\tMaintain a high level of bank standards and management controls to achieve operational & Control rigor excellence, through strict adherence to operations and compliance policies and guidelines
\n\tEstablish a high-performance culture amongst the branch team.<\/p>\n
Job Description<\/p>\n
Key Accountabilities (Duties & Responsibilities) <\/p>\n
Business Growth \u2013 Time Split 60%<\/p>\n
\tImplement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans\/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
\n\tDiligently monitor branch business performance and make adjustments to the execution strategies accordingly.
\n\tManage branch portfolio risks in line with the bank\u2019s portfolio appetite.
\n\tIn conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
\n\tCollaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
\n\tConduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
\n\tManage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
\n\tHarness existing staff potential and create new competencies in order to achieve competitive advantage.
\n\tLead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
\n\tEstablish firm relationships with the Top 200 clients and business influencers in the local area.
\n\tProvide regular feedback to the staff\u00a0(individual\/corporate)\u00a0on performance (Sales, NPS, etc).
\n\tProvide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
\n\tEnsure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
\n\tAt all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
\n\tThe Branch must maintain the look and feel as per the Absa bank standards.
\n\tEnsure that Absa Bank\u2019s policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT\/Accuracy is always observed.
\n\tEnsure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
\n\tEnsure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT\/OTT\/FX Trades, safeguarding records and not disclosing suspicions to customers.
\n\tIn conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:<\/p>\n
\t\tBranch expenditure.
\n\t\tEquipment maintenance.
\n\t\tOvertime approvals.
\n\t\tStationery consumption, telephones, electricity, water, travel etc.
\n\t\tStaff costs
\n\t\tSundry losses<\/p>\n
\tEnsure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
\n\tEnsure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
\n\tEnsure that relevant approvals for all transactions are always sorted as guided in the laid down policies.<\/p>\n
Internal Controls, Governance, Processes & Procedures \u2013 Time split 15%<\/p>\n
\tEnsure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
\n\tAt all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
\n\tEnsure that Absa Bank\u2019s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT\/Accuracy is observed at all times.
\n\tEnsure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
\n\tEnsure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT\/OTT\/FX Trades, safeguarding records and not disclosing suspicions to customers.
\n\tResponsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:<\/p>\n
\t\tBranch expenditure.
\n\t\tEquipment maintenance.
\n\t\tOvertime approvals.
\n\t\tStationery consumption, telephones, electricity, water, travel etc.
\n\t\tStaff costs
\n\t\tSundry losses<\/p>\n
\tEnsure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
\n\tEnsure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
\n\tEnsure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
\n\tEnsure all fees and commissions due to the bank are collected.
\n\tDrive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
\n\tEnsure Data privacy policies are adhered to at the branch at all times.<\/p>\n
Customer Experience: Time split 15%<\/p>\n
\tThe Branch must maintain the look and feel as per the Absa bank standards.
\n\tEnsure excellent customer experience is always maintained.
\n\tEnsure set TAT is achieved at all times.
\n\tAppraise and promptly act on customer issues \/complaints escalating as necessary to ensure timely resolution.
\n\tEnsure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
\n\tEnsure customer data is up to date.
\n\tEnsure branch NPS scores are maintained as per the set standards.
\n\tCo-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
\n\tProvide leadership around customer experience at the branch.
\n\tMonitor the counter service to ensure customers are served within the acceptable waiting time.<\/p>\n
Capacity Building & People Management: Time Split 10%<\/p>\n
\tBuild and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
\n\tHelp in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
\n\tProvide leadership by constantly offering training and guidance on the colleague\u2019s expectations. Adequate coaching and mentoring of branch staff.
\n\tEffectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve common goals.
\n\tEnsure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
\n\tDetermine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
\n\tManage\u00a0performance\/disciplinary\u00a0issues\/grievances for branch staff
\n\tManagement of leave\/sickness<\/p>\n
Role\/person specification<\/p>\n
Qualification<\/p>\n
\tUniversity degree in a relevant disciplines, post graduate qualifications will be an added advantage.<\/p>\n
Preferred Experience<\/p>\n
At least 5 years Banking \/ Financial Services experience out of which at least 3 years in branch management with good track record of performance.<\/p>\n
Knowledge and Skills<\/p>\n
\tBusiness understanding and management experience of Retail \/ Consumer and Business Segments
\n\tWorking knowledge of Branch Operations and Controls
\n\tDemonstrable experience in Customer Service management including complaint management \/ resolution.
\n\tHands on experience of sales management including leading Direct Sales teams.
\n\tPeople management experience of big teams
\n\tIn-depth knowledge of banking products, strategies, and structures in Retail,
\n\tDetailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.
\n\tGood working knowledge of people policies and procedures
\n\tThorough understanding of the banking industry practices and regulations.
\n\tWell informed on general economic, political, and business environment.
\n\tUp to date knowledge of competitor and market activity in local area
\n\tIn-depth understanding of core banking operating IT systems e.g., Flexicube.<\/p>\n
Apply Through:<\/p>\n
absa.wd3.myworkdayjobs.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/absa.wd3.myworkdayjobs.com","_company_name":"Absa Bank Limited","_company_website":"http:\/\/www.absa.co.za","_company_tagline":"Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Ba... read morenk PLC and is listed on the JSE Limited. The Group is one of Africa\u2019s major financial services providers offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. The Group was formed through combining Absa Group Limited and Barclays\u2019 African operations on 31 July 2013. Reflecting the enlarged group\u2019s pan-African focus, the Group's name changed from Absa Group Limited, to Barclays Africa Group Limited on 2 August 2013. Registered head offices are in South Africa and the Group has majority stakes in banks in Botswana, Ghana,Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group has representative offices in Namibia and Nigeria, as well as bancassurance operations in Botswana, Mozambique, South Africa and Zambia. Barclays Bank Kenya and Barclays Bank Botswana continue to be listed on their respective stock exchanges.Barclays Bank PLC has operations in Egypt and Zimbabwe, which are part of the African business and continue to be run by Barclays Africa Group\u2019s management","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[699,693,789,702],"job-types":[687],"class_list":{"0":"post-95432","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/95432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=95432"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=95432"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=95432"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=95432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}