Role Overview <\/p>\n
\tThe Scheduler is responsible for maintaining strong client and caregiver relationships to deliver a \u201cbest in home care\u201d experience. This role ensures accurate scheduling, proper caregiver-client matching, and timely handling of referrals. The Scheduler will manage day-to-day coordination, monitor telephony systems, and perform administrative tasks while maintaining professionalism and adaptability in a fast-paced environment. Success in this position requires excellent communication skills, organizational precision, and the ability to balance multiple priorities while upholding the company\u2019s mission and values.<\/p>\n
Key Responsibilities <\/p>\n
\tAnswer incoming calls and inquiries in a professional and courteous manner.
\n\tCommunicate with clients and caregivers to evaluate service quality and address concerns.
\n\tServe as liaison between caregivers and office leadership.
\n\tSchedule and coordinate caregiver assignments based on availability and client needs.
\n\tRespond promptly to client requests for schedule changes or caregiver preferences.
\n\tReceive and process referrals accurately and efficiently.
\n\tAssist with inside sales by providing information to prospective clients.
\n\tMaintain accurate caregiver records and documentation in scheduling systems.
\n\tMonitor telephony systems and ensure compliance with company standards.
\n\tPerform on-call duties outside normal office hours as needed.
\n\tSupport disciplinary actions and document appropriately.
\n\tUphold company vision, mission, and core values in all interactions.
\n\tContribute to a positive new hire experience through effective caregiver-client matching.
\n\tPerform other administrative tasks and duties as assigned.<\/p>\n
Requirements <\/p>\n
\tMust: 1\u20132 years of experience in scheduling or coordination roles.
\n\tStrong problem-solving and decision-making abilities.
\n\tIndependent thinker with the ability to bring new ideas and solutions.
\n\tExcellent verbal and written communication in English, with near-native fluency.
\n\tAbility to multitask and work under pressure in a high-functioning office environment.
\n\tStrong organizational and time management skills.
\n\tProficiency in basic office software.
\n\tAvailability for on-call duties outside regular hours.
\n\tDependable, professional, and committed to delivering exceptional service.
\n\tPreferred: Experience in home care scheduling. Familiarity with EVV systems such as HHA Exchange, Sandata, or Caretime.<\/p>\n
Candidate Profile <\/p>\n
\tThe ideal candidate will demonstrate professionalism, adaptability, and strong interpersonal skills, ensuring seamless coordination between clients and caregivers. Success in this role requires the ability to manage scheduling demands with accuracy, maintain composure under pressure, and consistently deliver exceptional service aligned with the company\u2019s vision and mission.<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Solvo Global","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language bar... read moreriers, a strong work ethic, in the same time zone, mirroring clients\u2019 office environment with full oversight and transparency. Our mission is to provide talent solutions that exceed client expectations by increasing productivity, adapting to every work environment, and delivering positive results.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[718,693,717,1356],"job-types":[687],"class_list":["post-95573","job_listing","type-job_listing","status-publish","hentry","job_listing_region-nairobi","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/95573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=95573"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=95573"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=95573"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=95573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}