Key Responsibilities<\/p>\n
Provide robust operational and client service support to assigned Relationship Manager(s) to help achieve financial and service targets.Deliver high-quality service to existing and prospective clients through effective follow-up, engagement, and relationship management.Support referral generation across Wealth, Balance Sheet, and Mortgage solutions by coordinating next steps and client needs.Manage client relationships and portfolios during Relationship Manager absence (e.g., leave), ensuring continuity of service.Complete and support key client lifecycle and governance activities on time, including:<\/p>\n
\tPeriodic Reviews (PR), Triggers Review (TR), Source of Wealth, Local Client Committee (LCC) submissions
\n\tFinancial Crime Compliance (FCC) actions and credit renewals
\n\tComplaints handling, credit reports, deceased and dormancy account processing
\n\tExecution & Advisory Wealth Trades processing, asset transfers, and Foreign Exchange (FX) processing<\/p>\n
Skils and Qualifications<\/p>\n
Experience & knowledge<\/p>\n
\tMinimum\u00a02 years\u2019\u00a0client service experience, ideally in banking or financial services (e.g., bank, investment office, fund manager, private banking environment).
\n\tUnderstanding of banking practices, regulations, and internal policies\/procedures; familiarity with investments and global market context is an advantage.
\n\tA financial qualification is advantageous (or a clear commitment to working towards relevant certifications).<\/p>\n
Core skills<\/p>\n
\tStrong client service and relationship management capability with confidence handling daily client interaction (calls and correspondence).
\n\tClear, professional verbal and written communication with sound judgement\u2014able to explain outcomes without exceeding delegated authority.
\n\tStrong attention to detail and operational discipline; able to process transactions accurately and manage multiple tasks to tight timeframes.
\n\tProblem-solving and negotiation skills to handle complex client instructions and resolve issues end-to-end.
\n\tRisk-aware mindset (including AML\/financial crime vigilance) and comfort working with governance processes and documentation standards.
\n\tCollaborative team player\u2014willing to support across the team and work effectively with Relationship Managers, Operations, Compliance, and other partners.<\/p>\n
What we offer<\/p>\n
\tIn line with our Fair Pay Charter,\u00a0we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
\n\tCore bank funding for retirement savings, medical and life insurance,\u00a0with flexible and voluntary benefits available in some locations.
\n\tTime-off\u00a0including annual leave, parental\/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
\n\tFlexible working\u00a0options based around home and office locations, with flexible working patterns.
\n\tProactive wellbeing support\u00a0through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,\u00a0global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
\n\tA continuous learning culture\u00a0to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
\n\tBeing part of an inclusive and values driven organisation,\u00a0one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n
jobs.standardchartered.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.standardchartered.com","_company_name":"Standard Chartered Bank Kenya","_company_website":"https:\/\/www.sc.com\/ke\/","_company_tagline":"Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[763],"job-categories":[697,693,789],"job-types":[687],"class_list":{"0":"post-95674","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nakuru","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/95674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=95674"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=95674"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=95674"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=95674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}