Main Purpose<\/p>\n
Executing the maintenance, follow-up, and monitoring of all IT and Telecom equipment, tools, and services, as well as ensuring onsite technical support and training of users under his\/her responsibility in accordance with MSF standards, policies, protocols, and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure<\/p>\n
Responsibilities<\/p>\n
\tMonitoring, maintaining, and following up on all Information Technology (IT) and Telecom equipment, tools, and services in the mission, in accordance with MSF standards, policies, protocols, and procedures
\n\tSupervising, implementing, and improving data security protocols (data saving, firewall, user access rights, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency
\n\tProviding technical support and presenting MSF standards, policies, protocols, and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaising with the Information Systems (IS) Specialist and\/or HQ Technical Referent for second-line support, as well as with external providers, to ensure incidents or problems that cannot be solved at his\/her level are appropriately escalated
\n\tProviding educational support (briefing, training, and support, etc.) to all users. Providing advanced educational support (briefing, training, and support, etc.) to logistics experts dealing with IT and Telecom systems
\n\tProviding regular activity reports for the sites under his\/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures
\n\tParticipating in the establishment of the annual budget of the IT and Telecom families. Providing technical expertise in the local purchase process
\n\tPlanning, preparing, and reporting visits to the site(s) under his\/her responsibility to ensure the preceding responsibilities are achieved
\n\tPerforming any other task specific to his\/her area of specialty, as defined in the job description and according to the line manager
\n\tDaily follow-up with ICT technical issues in the project and ensuring proper job requests\/work orders are completed in MEMO
\n\tFollowing the setup and running of the digital divide center for level 3 and below staff capacity building, training, and functioning as a hub for information sharing
\n\tProviding technical support to the HB M&E team on ICT technicalities related to EMR, MoH universal data cloud systems, and representing MSF in technical discussions with EGPAF\/MOH regarding upgrades
\n\tImplementing and following up with MEMO periodic preventive maintenance plans for all HB project ICT equipment including laptops, tablets, phones, communication equipment, internet, and radio communication systems
\n\tProviding proper Nastor drive management and ensuring staff conduct proper backup of operational files, clean unnecessary files, reorganize documents appropriately, and receive the required training on proper use of the Nastor drive
\n\tFollowing up with the operationalization of the HB Radio\/Com call center setup and periodic maintenance while liaising with the country ICT\/Com Specialist
\n\tManaging and administering the OCP Kenya SharePoint site by overseeing permissions, organizing document libraries, and providing user training to ensure effective collaboration and document management
\n\tManaging the full lifecycle of IT and Telecom assets by maintaining accurate inventory records from reception to issuance, decommissioning, and disposal, ensuring accountability and efficient resource utilization<\/p>\n
Qualifications & Requirements<\/p>\n
\tA Bachelor\u2019s Degree or Diploma in Computer Science, Information Technology, or an equivalent qualification from a recognized institution
\n\tAt least two (2) years of experience in an IT support role, encompassing hardware, software, and network troubleshooting in a similar context
\n\tExpertise in the latest versions of Microsoft Operating Systems and business applications. Hands-on experience with Microsoft 365, Windows 10\/11, Teams, SharePoint, OneDrive, Intune, and Active Directory\/Entra ID
\n\tGood knowledge of computer hardware and maintenance processes, network theory and associated protocols, main email systems, IT security best practices, and IT Service Management tools (ITSM)
\n\tUnderstanding of Server Management including the latest Microsoft Operating Systems, Active Directory, and virtualization technologies such as Hyper-V
\n\tUnderstanding of radio telecommunication concepts including HF, VHF, GSM, and Satellite communication systems
\n\tStrong teaching and support skills<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Medecins Sans Frontieres (MSF)","_company_website":"http:\/\/www.msf.org\/en\/","_company_tagline":"M\u00e9decins sans fronti\u00e8res (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases. It was founded in Fra... read morence in response to the Biafran War. The organization is known in most of the world by its localized name or simply as MSF; in Canada and the United States the name Doctors Without Borders is commonly used. In 2015 over 30,000, mostly local, doctors, nurses and other medical professionals, logistical experts, water and sanitation engineers and administrators provided medical aid in over 70 countries. These doctors and nurses decided to volunteer their time to solve issues of world health. Private donors provide about 90% of the organization's funding, while corporate donations provide the rest, giving MSF an annual budget of approximately US$750 million.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[826],"job-categories":[697,693,708,700],"job-types":[687],"class_list":{"0":"post-95712","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-homa-bay","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/95712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=95712"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=95712"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=95712"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=95712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}