About the Role<\/p>\n
\tWe are seeking an experienced and hands-on Guest Relations Officer to oversee the seamless day-to-day running of a high-end safari lodge. This is a live-in role suited to a hospitality professional who thrives in remote environments and is passionate about delivering exceptional guest experiences.
\n\tYou will be at the heart of the guest journey\u2014from arrival to departure\u2014while ensuring operational excellence across all departments.<\/p>\n
Key Responsibilities<\/p>\n
Guest Experience & Front of House<\/p>\n
\tDeliver a warm, professional welcome and guest orientation
\n\tOversee all guest services and activities (game drives, bush meals, sundowners, excursions)
\n\tManage guest itineraries, special requests, and dietary requirements
\n\tCoordinate closely with guides, housekeeping, and kitchen teams
\n\tEnsure all guest areas are consistently clean, organized, and guest-ready
\n\tMonitor guest satisfaction and resolve issues proactively<\/p>\n
Operations Management<\/p>\n
\tOversee daily lodge operations to ensure smooth coordination across departments
\n\tMaintain occupancy updates, booking changes, and flight schedules
\n\tEnsure rooms are prepared to standard with all amenities in place
\n\tSupervise staff presentation, performance, and service delivery
\n\tEnsure lodge vehicles and equipment are guest-ready<\/p>\n
Food & Beverage Coordination<\/p>\n
\tCollaborate with the kitchen on menu planning and special dietary needs
\n\tOversee meal service, presentation, and dining experience
\n\tCoordinate table setups and bush dining experiences
\n\tAdministration & Reporting
\n\tManage lodge communications and respond to guest\/reservation emails
\n\tPrepare and submit guest reports and operational updates
\n\tEnsure all guest documentation is completed and filed
\n\tKeep senior management informed of operational performance and challenges<\/p>\n
Maintenance & Standards<\/p>\n
\tConduct regular inspections of rooms, grounds, and facilities
\n\tReport and follow up on maintenance issues
\n\tEnsure overall lodge presentation meets high hospitality standards<\/p>\n
What We\u2019re Looking For<\/p>\n
\tProven experience in lodge or luxury hospitality operations
\n\tStrong guest relations and service mindset
\n\tAbility to manage multiple departments in a remote setting
\n\tHighly organized with strong attention to detail
\n\tConfident communicator and team leader
\n\tFlexible, proactive, and solution-oriented<\/p>\n
Why Join This Role<\/p>\n
\tOpportunity to work in a unique, high-end safari environment
\n\tDirect impact on guest experience and lodge success
\n\tAutonomous role with strong operational ownership<\/p>\n
Benefits<\/p>\n
\tBonus: Performance-based (twice annually)
\n\tAccommodation: Private 1-bedroom cottage (fully serviced)
\n\tMeals: All meals and soft drinks while on duty
\n\tTransport: Provided for official duties + annual allowance paid twice in an year
\n\tMedical Cover- (post-probation) + emergency evacuation cover
\n\tOther: Company phone, access to lodge shop at cost<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"CDL Human Resource","_company_website":"http:\/\/cdl.co.ke\/","_company_tagline":"CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[706],"job-categories":[693,1350,1349],"job-types":[687],"class_list":{"0":"post-95757","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-meru","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/95757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=95757"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=95757"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=95757"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=95757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}