{"id":95760,"date":"2026-05-08T08:02:20","date_gmt":"2026-05-08T08:02:20","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/job\/customer-service-operations-associate-2\/"},"modified":"2026-05-08T08:02:30","modified_gmt":"2026-05-08T08:02:30","slug":"customer-service-operations-associate-2","status":"publish","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/job\/customer-service-operations-associate-2\/","title":{"rendered":"Customer Service Operations Associate \u200b"},"content":{"rendered":"<p>Our environment<\/p>\n<p>\tWe are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence.<\/p>\n<p>About the role<\/p>\n<p>\tThis is a highly demanding and process-oriented role requiring individual smarts and precision in the execution of tasks. The effect of your inputs in this role will be immediate and direct.<\/p>\n<p>Your key role in operations<\/p>\n<p>\tBuild and maintain relationships with customers and transporters<br \/>\n\tAchieve high customer service and proper transporter management<br \/>\n\tManage customer transactions including trips and after-sale service<br \/>\n\tCoordinate and oversee the shipment of goods from shippers to customers<br \/>\n\tCommunicate with shippers, transporters, and customers to resolve issues and ensure smooth operations<br \/>\n\tOptimise transportation routes to minimise costs and maximise efficiency<br \/>\n\tCommunicate effectively and efficiently with customers, transporters and team members<br \/>\n\tImplement process improvements to enhance operations<br \/>\n\tIdentify and fix operational issues as they arise<br \/>\n\tAddress general customer requests<br \/>\n\tMaintaining exemplary operational records<\/p>\n<p>Your qualifications<\/p>\n<p>\tUniversity degree level education with up to 2 years\u2019 post-university work experience (start-up experience is a plus). We don\u2019t focus on your field of study &#8211; just your dedication, integrity, dynamic nature, and ambition.<br \/>\n\tHigh degree of professionalism\u00a0<br \/>\n\tExtreme attention to detail<br \/>\n\tExcellent verbal and written communication skills<br \/>\n\tGood mathematical skills<br \/>\n\tGood coordination and logistics handling<br \/>\n\tGood administrative and organisation skills<br \/>\n\tStrong forward planning<br \/>\n\tGood interpersonal skills<br \/>\n\tHigh emotional intelligence<br \/>\n\tStrong preference for candidates who have worked in service and hospitality industries<\/p>\n<p>Candidate Must Haves<\/p>\n<p>\tAt least 2 years of work experience post-graduation<br \/>\n\tLongevity of service in past roles<br \/>\n\tTransferable experience from past roles<\/p>\n<p>Physical demands &amp; work environment\u200b<\/p>\n<p>\tAbility to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.<br \/>\n\tAs we grow, your efforts will be duly rewarded. As much as you will be a partner in our growth, we will be a partner in your development, too. We are building a world-class company and we can\u2019t wait for you to join us. If we sound interesting to you and you have the qualifications and experience required please apply. Applications are reviewed on a rolling basis.<\/p>\n<p>Apply Through:<\/p>\n<p>senga.co<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/senga.co","_company_name":"Senga Technologies","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Senga is a logistics software and services company catering to businesses shipping in Africa. Our goal is to simplify and ease the supply chain and logistics experience for the businesses that we serve, from the movement of goods to the software tools used to manage the workflows that help our custo... read moremers get products to their customers.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[697,693,717,1356],"job-types":[1244],"class_list":{"0":"post-95760","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time-onsite"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/95760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=95760"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=95760"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=95760"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=95760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}