Description<\/p>\n
\tThe Facilities Supervisor is responsible for the end-to-end management of our BPO office environment. This role ensures the facility remains safe, secure, and fully operational in alignment with PCI DSS v4.0 standards and the established Operating Manual. You will oversee physical security, contractor management, staff transportation, and catering services to support a 24\/7 high-performance BPO operation.<\/p>\n
Responsibilities:<\/p>\n
Physical Security & Access Control<\/p>\n
\tEnforcement: Oversee the daily enforcement of Physical Security Guidelines, ensuring all zones are accessed only by authorized personnel.
\n\tSearch & Compliance: Supervise security guards in performing mandatory bag checks and enforcing the “Prohibited & Controlled Items” list (e.g., managing the ban on personal phones in Production zones).
\n\tKey Management: Maintain strict control over physical keys and support with locker assignments.<\/p>\n
Facilities & Vendor Management<\/p>\n
\tOpening\/Closing: Ensure the facility follows strict daily opening and closing procedures to maintain site integrity.
\n\tContractor Oversight: Act as the primary point of contact for all contractors (cleaning, pest control, maintenance), ensuring they are pre-registered, escorted in restricted zones, and follow work-order protocols.
\n\tCatering Logistics: Coordinate with food vendors to ensure hygienic delivery and storage of meals across all shifts, monitoring the cleanliness of break-out and kitchen areas.
\n\tClean Desk Policy: Conduct periodic inspections to ensure adherence to Media, Document, and Clean Desk standards, reporting non-compliance to management.<\/p>\n
Health, Safety & Emergency Response<\/p>\n
\tEmergency Readiness: Lead the coordination of quarterly fire and emergency drills, ensuring all marshals and first-aiders are trained and headcounts are accurately recorded
\n\tIncident Reporting: Serve as the primary point of contact for escalating security or facility incidents, documenting root causes and corrective actions.
\n\tCommunity Liaison: Manage and resolve neighbor-related complaints professionally, documenting all interactions and implementing preventive measures.<\/p>\n
Transportation Coordination<\/p>\n
\tRoute Management: Oversee daily staff transport scheduling, ensuring efficient route mapping and timely pick-ups\/drop-offs for both day and night shifts.
\n\tVendor Performance: Monitor transport vendor adherence to safety regulations and professional conduct, reviewing trip logs for monthly cost control.<\/p>\n
Facilities Maintenance<\/p>\n
\tInspection: conduct periodic inspections of the premises to ensure all issues are proactively picked for resolution
\n\tSchedule for reactive and planned preventative maintenance of critical installations.<\/p>\n
Requirements<\/p>\n
\tBachelor\u2019s degree
\n\tProven experience in facilities or security management, preferably within a BPO or PCI-regulated environment
\n\tCompliance Knowledge: Familiarity with Kenya\u2019s Data Protection Act and Public Health Act regarding food handling.
\n\tAbility to navigate and manage security systems (CCTV, Biometrics) and basic facility maintenance oversight.<\/p>\n
Apply Through:<\/p>\n
apply.workable.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/apply.workable.com","_company_name":"Tatu City Limited","_company_website":"https:\/\/www.tatucity.com\/","_company_tagline":"Tatu is a project of Rendeavour, Africa\u2019s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour\u2019s vision goes beyond alleviating what is a self-... read moreevident problem \u2013 that of stifling urban congestion and a dearth of quality housing and commercial property in Africa. Rather, we aim to help create the infrastructure \u2013 the living and working spaces, communities, schools and hospitals \u2013 that will help sustain and accelerate Africa\u2019s economic growth, meet the aspirations of Africa\u2019s burgeoning middle classes, and serve as a catalyst for further urban development.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[767],"job-categories":[1343,693],"job-types":[687],"class_list":{"0":"post-95804","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-kiambu","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/95804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=95804"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=95804"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=95804"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=95804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}