{"id":95880,"date":"2026-05-11T10:01:12","date_gmt":"2026-05-11T10:01:12","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/job\/guest-service-agent\/"},"modified":"2026-05-11T10:01:15","modified_gmt":"2026-05-11T10:01:15","slug":"guest-service-agent","status":"publish","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/job\/guest-service-agent\/","title":{"rendered":"Guest Service Agent"},"content":{"rendered":"<p>Job Description<\/p>\n<p>\tGSA &#8211; Front Office<br \/>\n\tFirst impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.<\/p>\n<p>What is in it for you:<\/p>\n<p>\tEmployee benefit card offering discounted rates at Accor worldwide<br \/>\n\tLearning programs through our Academies<br \/>\n\tOpportunity to develop your talent and grow within your property and across the world!<br \/>\n\tAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21<\/p>\n<p>What you will be doing:<\/p>\n<p>\tGreet, check-in, respond to requests and settle accounts while providing exceptional service<br \/>\n\tTake initiative to add a personalized experience<br \/>\n\tProudly promote the hotel facilities, looking for opportunities to enhance a guest\u2019s stay through up-selling<\/p>\n<p>Qualifications<\/p>\n<p>\tDiploma\/Degree in Hotel Management\/Front office operations.<br \/>\n\tService-focused personality is essential.<br \/>\n\t1-2 years experience in a similar role.<br \/>\n\tPrior experience working with Opera or a related system<br \/>\n\tFluency in English.<br \/>\n\tAdditional languages are a plus<\/p>\n<p>Additional Information<\/p>\n<p>Our commitment to Diversity &amp; Inclusion:<\/p>\n<p>\tWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br \/>\n\tExperience is an asset<br \/>\n\tPrior experience working with Opera or a related system<br \/>\n\tStrong interpersonal and problem solving abilities<br \/>\n\tFluency in English, additional languages are a plus<\/p>\n<p>Apply Through:<\/p>\n<p>jobs.smartrecruiters.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.smartrecruiters.com","_company_name":"Accor","_company_website":"https:\/\/careers.accor.com\/global\/en","_company_tagline":"We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Were so much more than h... read moreotels were creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[718,693,1350,708,1349],"job-types":[687],"class_list":{"0":"post-95880","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/95880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=95880"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=95880"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=95880"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=95880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}