Key Responsibilities<\/p>\n
Specifically, the Relationship Advisor at Peach can expect to lead\/own the following customer journey\u00a0 elements:
\nCustomer Discovery & Advice<\/p>\n
\tRun structured discovery with buyers and sellers to understand timing, budget, use case, funding route, trade-in needs, and risk tolerance.
\n\tRecommend vehicles or selling routes based on verified customer need rather than on stock-pushing or short-term convenience.
\n\tBuild trust through clear, consultative conversations that help customers understand both their options and the next step.<\/p>\n
Vehicle, Seller & Trade-in Journey Management<\/p>\n
\tArrange and host viewings and test drives, and follow up decisively afterwards.
\n\tManage seller intake, pricing expectations, inspection timing, listing readiness, and offer communication.
\n\tExplain inspection findings, condition history, and implications honestly and clearly, especially where a customer needs help understanding trade-offs.
\n\tHandle buyer, seller, and trade-in threads in a joined-up way so that one active deal does not fragment into multiple disconnected conversations.<\/p>\n
Commercial Execution, Paperwork & Handover<\/p>\n
\tNegotiate and close standard cases within approved scripts, authority limits, and pricing guardrails.
\n\tCoordinate finance options, upsell products i.e Insurance, trade-in discussions, and secure document collection through the proper workflow.
\n\tEnsure that paperwork, KYC, payment preparation, transfer communication, and handover steps move forward cleanly.
\n\tComplete the 72-hour post-handover follow-up and use that interaction to reinforce confidence, resolve issues early, and create referral momentum.<\/p>\n
Stakeholder Coordination & Escalation<\/p>\n
\tWork closely with Pricing Advisors on pricing disputes, list-price questions, or inspection anomalies.
\n\tBring in Transaction Advisors where a deal requires exception handling, complex structuring, or senior commercial intervention.
\n\tCoordinate with inspection, sales admin, fleet, and operations support functions without allowing task handoff to become ownership transfer.
\n\tEscalate documentation, compliance, or reputational risks promptly.<\/p>\n
Systems Discipline & Continuous Improvement<\/p>\n
\tOwn the CRM record, notes, next-step dates, and follow-up discipline for every active customer you hold.
\n\tMaintain stage-SLA discipline and keep internal stakeholders clear on status, blockers, and action owners.
\n\tContribute feedback on recurring objections, pricing patterns, inspection-explanation gaps, and process friction so that the customer journey keeps improving.\u00a0<\/p>\n
Skills, Knowledge and Expertise<\/p>\n
Need to haves<\/p>\n
\t2\u20134 years of experience in consultative automotive sales, customer success, retail finance, insurance, telecoms, or another service-heavy commercial environment.
\n\tStrong evidence of running a pipeline or deal book, not just isolated one-off sales.
\n\tConfidence using CRM systems, inventory search tools, messaging channels, and e-sign\/document workflows.
\n\tStrong consultative selling, questioning, objection handling, and closing capability.
\n\tHigh attention to documentation quality and next-step discipline.<\/p>\n
Nice to haves<\/p>\n
\tPrior experience spanning both buyer-side and seller-side workflows, especially in automotive or marketplace settings.
\n\tExposure to vehicle finance, trade-ins, valuations, or inspection-led selling.
\n\tA bachelor\u2019s degree that adds value alongside a strong commercial track record.\u00a0<\/p>\n
Competencies<\/p>\n
\tConsultative selling & discovery: uncovers real customer needs and shapes the right journey around it.
\n\tCustomer trust & communication: explains product, condition, process, and trade-offs clearly.
\n\tNegotiation within guardrails: moves standard deals forward without eroding control discipline.
\n\tCRM & pipeline management: keeps opportunities live, visible, and properly sequenced.
\n\tCross-functional coordination: orchestrates inspections, pricing, admin, and specialist escalation without losing ownership.\u00a0<\/p>\n
Attitudes & Behaviors<\/p>\n
\tCustomer-first: treats responsiveness and courtesy as core parts of the job, not as extras.
\n\tCalm under pressure: stays organised and helpful during spikes in enquiry volume.
\n\tIntegrity-led: respects privacy and handles sensitive issues carefully.
\n\tOwner\u2019s mindset: treats each active customer journey as something to steward end to end.
\n\tEmpathetic and honest: preserves trust by explaining condition and process clearly, even when it is difficult.
\n\tUrgent but controlled: moves quickly without becoming sloppy or reactive.
\n\tHighly collaborative: uses specialists well while keeping one clear comms thread for the customer.
\n\tCommercially disciplined: resists unnecessary discounting or loose commitments.
\n\tDetail-oriented: understands that CRM completeness and document quality are part of selling well.<\/p>\n
Apply Through:<\/p>\n
careers.peachcars.co.ke<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.peachcars.co.ke","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[809,693,1342],"job-types":[687],"class_list":["post-96058","job_listing","type-job_listing","status-publish","hentry","job_listing_region-nairobi","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/96058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=96058"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=96058"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=96058"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=96058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}