Position Overview<\/p>\n
\tOur client, a reputable and regulated financial services institution, is seeking to recruit a highly analytical and resultsoriented Assistant Manager \u2013 Banking Operations to support operational excellence, transactional banking oversight, digital banking operations, and internal controls management.<\/p>\n
Key Responsibilities<\/p>\n
\tSupport implementation of banking operations strategies and operational excellence initiatives across the organization.
\n\tSupervise and coordinate operational teams including customer service, internal controls, cash management, and transactional banking functions.
\n\tReview, authorize, and monitor operational transactions including refunds, payrolls, transfers, account reactivations, and digital banking transactions.
\n\tEnsure all operational transactions are processed accurately, authorized timely, and comply with internal procedures.
\n\tCoordinate reconciliation of suspense accounts, invalid accounts, and operational exceptions.
\n\tSupport operational process reviews and recommend automation and process improvement initiatives.
\n\tMonitor branch operations and enforce standardization of operational procedures across branches.
\n\tOversee digital banking operations including ATM cards, mobile banking, thirdparty agents, agency banking, and alternative banking channels.
\n\tMonitor digital banking activity, transaction trends, and channel performance to identify operational risks and business opportunities.
\n\tEnsure compliance with AML, KYC, operational risk management, and regulatory reporting requirements.
\n\tCoordinate audit issue resolution and implementation of operational control improvements.
\n\tReview operational MIS reports to monitor suspicious activity, dormant accounts, customer trends, and channel utilization.
\n\tSupport business continuity planning and operational risk mitigation initiatives.
\n\tMonitor operational SLAs and ensure prompt resolution of customer service issues and operational bottlenecks.
\n\tSupport growth of deposits, customer accounts, and nonfunded income through operational efficiency initiatives.
\n\tCoordinate user access controls and support digital banking systems administration processes.
\n\tPrepare operational performance reports, departmental updates, and management reports.
\n\tCoach, mentor, and support operations staff through training and performance improvement initiatives.
\n\tParticipate in branch visits, stakeholder engagements, and operational review meetings.
\n\tEnsure confidentiality, integrity, and accuracy of customer and operational information.<\/p>\n
Qualifications & Requirements<\/p>\n
\tBachelor\u2019s Degree in Business Administration, Banking, Finance, Commerce, Accounting, ICT, Risk Management, or a related field.
\n\tProfessional certification in Banking Operations, Customer Service, Risk Management, or Process Improvement will be an added advantage.
\n\tMinimum of 3 years\u2019 supervisory experience within banking operations or financial services operations.
\n\tExperience in banking, microfinance, SACCO, or financial services sector is highly preferred.
\n\tExperience in the same business is preferred.
\n\tStrong understanding of banking operations, digital banking channels, and operational controls.
\n\tKnowledge of AML, KYC, operational risk management, and regulatory compliance requirements.
\n\tProven experience in operational process improvement and team supervision.
\n\tStrong analytical, communication, and leadership skills.
\n\tAbility to manage multiple operational priorities and meet strict deadlines.
\n\tProficiency in core banking systems, digital banking platforms, and Microsoft Office applications.<\/p>\n
Key Competencies<\/p>\n
\tBanking operations management
\n\tDigital banking and channel operations
\n\tOperational risk and compliance management
\n\tProcess improvement and controls enhancement
\n\tLeadership and team supervision
\n\tCustomer service and stakeholder management
\n\tAnalytical and problemsolving skills
\n\tFinancial and operational reporting
\n\tCommunication and interpersonal skills
\n\tDecisionmaking and organizational skills<\/p>\n
End Date:12th June\u00a02026<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Africa Management Solutions Limited (AMSOL)","_company_website":"http:\/\/www.amsol.co.ke\/","_company_tagline":"Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[704,693,789,1301],"job-types":[687],"class_list":{"0":"post-96125","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/96125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=96125"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=96125"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=96125"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=96125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}