KEY RESPONSIBILITIES<\/p>\n
Receive and perform duty of care on customer Instructions<\/p>\n
\tReceive instructions from internal and external clients for processing financial and non financial transactions via the authorized bank channels
\n\tVerify and validate customer instructions against documentation on file to ensure accuracy and authenticity, including callbacks where applicable.
\n\tIndicate or advise on any special handling instructions as dictated by the client; print and forward information as appropriate for processing.
\n\tKeep informed on all changes to products and services, rules and regulations to ensure accurate processing of instructions and perform accurate quality checks.<\/p>\n
Processing of customer Instructions<\/p>\n
\tCapture transactions in the system as per the documented procedures
\n\tEscalate non-conforming instructions to the Team Leader or Line Manager for further guidance or action
\n\tRemit and\/or settle funds in the system as per client requests
\n\tStrive to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet Service Level Agreements
\n\tPrioritize and organize work based on risk\/severity and processing requirements to ensure deadlines are met according to policies and procedures and service level agreements.<\/p>\n
Reconciliation and safe keeping of customer\/processed transactions<\/p>\n
\tValidate and confirm that all transactions allocated have been processed and authorized by the end of the day.
\n\tEnsuring all entries in suspense accounts are accounted for and\/or processed as per the agreed turnaround time and any variances explained and escalated to the team leader or line manager
\n\tCompile and file records of transactions processed and other activities.
\n\tMaintain and update filing of customer or other internal instructions in line with bank document management procedure and policies.<\/p>\n
Responding to customer queries<\/p>\n
\tPrompt response to customer queries as per documented procedures and policies
\n\tProviding information that the customer may require in consultation with the line manager and as per the bank policies and procedures
\n\tEscalate any queries that are outstanding beyond SLA to the team leader or line manager\u00a0for further guidance or action.<\/p>\n
Complying with client Policies and Standards<\/p>\n
\tEnsure that service standards provided for in the Banking Sector Charter are adhered to.
\n\tEnsure implementation and adoption within assigned portfolio of all Compliance, Anti- Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
\n\tEnsure compliance with the agreed levels of authority for own area and with all applicable laws, regulations, group policies and procedures to minimize operational losses.
\n\tLook out for risk implications arising from the day-to-day work and if need be, refer to the relevant team.
\n\tSupport implementation and compliance to Audit, Risk and Compliance recommendations
\n\tOperate within budget with regards to taxi usage, stationary, telephone and overtime costs<\/p>\n
Compliance with Quality Management System \u2013 ISO 9001:2015<\/p>\n
\tEnsure that the quality management system conforms to the requirements of the International and local Standards.
\n\tEnsure that processes are delivering their intended output by monitoring at every stage in the value chain.
\n\tReport on the performance of the quality management system and on opportunities for improvement.
\n\tEnsure the promotion of exceptional client experience throughout the organization.<\/p>\n
Requirements<\/p>\n
\tA Bachelor\u2019s degree in a Business Commerce
\n\tComputer knowledge and data entry skills
\n\t1-2 Years in business support and banking.<\/p>\n
KEY COMPETENCIES<\/p>\n
\tPursuing Goals
\n\tTaking Action
\n\tCompleting Tasks
\n\tProducing Outputs
\n\tTeam Work
\n\tMeeting timeliness
\n\tFollowing Procedures
\n\tShowing Composure
\n\tData Management
\n\tWorkspace Management
\n\tRecords and Archive Management<\/p>\n
Apply Through:<\/p>\n
jobs.stratostaff.co.ke<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.stratostaff.co.ke","_company_name":"Stratostaff","_company_website":"http:\/\/www.stratostaff.co.ke","_company_tagline":"At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[718,1343,693],"job-types":[687],"class_list":["post-96195","job_listing","type-job_listing","status-publish","hentry","job_listing_region-nairobi","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/96195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=96195"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=96195"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=96195"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=96195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}