Key Responsibilities:<\/p>\n
\tThe IT Event Management Engineer is responsible for designing, implementing, and continuously improving global event detection and alerting systems that ensure proactive identification and resolution of IT issues before they impact users or services. This position operates at the intersection of engineering, automation, and service management, driving reliability, consistency, and operational excellence across hybrid cloud and on-prem environments.
\n\tThe role is foundational to achieving a proactive, data-driven IT operations model\u2014helping transition the organization from reactive firefighting to predictive service assurance.<\/p>\n
Core Competencies<\/p>\n
\tTechnical Proficiency: Understanding of ITOM systems, monitoring frameworks, APIs, and integrations.
\n\tProcess Orientation: Ability to document, standardize, and institutionalize best practices through\u00a0templates and guides.
\n\tCollaboration: Works effectively across infrastructure, application, and service management domains.
\n\tAnalytical Thinking: Strong data interpretation skills to identify event trends and patterns.
\n\tInnovation: Drives automation, simplification, and modernization of event workflows.
\n\tCustomer Focus: Designs alerting systems that directly enhance reliability, transparency, and user\u00a0satisfaction.<\/p>\n
Qualifications & Experience<\/p>\n
Education & Certifications<\/p>\n
\tBachelor\u2019s degree in Information Technology, Computer Science, Engineering, or related field
\n\tITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage
\n\tRelevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable<\/p>\n
Experience<\/p>\n
\t5+ years\u2019 experience in IT Operations, Monitoring, or Event Management roles
\n\tProven experience working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)
\n\tExperience integrating monitoring tools with ITSM platforms for automated incident management
\n\tHands-on experience in automation and scripting (e.g., PowerShell, Python, Ansible)
\n\tExposure to hybrid environments (cloud + on-prem infrastructure)<\/p>\n
Technical & Functional Skills<\/p>\n
\tStrong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction
\n\tExperience designing or operating event-driven systems for proactive detection and service assurance
\n\tKnowledge of APIs and system integrations
\n\tExperience with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana)
\n\tFamiliarity with ITSM processes (Incident, Problem, Change Management)<\/p>\n
Core Responsibilities <\/p>\n
Event Detection, Ingestion & Correlation<\/p>\n
\tDesign and maintain event ingestion pipelines from multiple monitoring sources (e.g., Azure Monitor, AWS CloudWatch, network devices, applications, SaaS systems).
\n\tDevelop correlation logic and rules to identify related alerts and minimize redundant or noisy notifications.
\n\tMaintain event taxonomies and classification standards to ensure consistent event tagging, severity, and categorization across systems.<\/p>\n
Automation, Orchestration & Remediation<\/p>\n
\tBuild and maintain automation scripts and workflows to automatically detect and remediate known issues (e.g., restarting services, clearing caches, resizing disks).
\n\tIntegrate event management systems with ITSM platforms (e.g., ServiceNow, SMAX) to auto-create and route incidents with contextual data.
\n\tParticipate in AIOps initiatives\u2014leveraging predictive analytics and machine learning models to forecast incidents and anomalies.<\/p>\n
Standardization, Templates & Documentation<\/p>\n
\tDevelop standard operating procedures (SOPs), runbooks, and knowledge articles for consistent event triage and escalation processes.
\n\tCreate event configuration templates (e.g., for threshold settings, escalation rules, integration blueprints) to ensure monitoring practices are repeatable and scalable.
\n\tMaintain a Monitoring and Event Management Playbook outlining governance, workflows, and automation frameworks.
\n\tDocument integration patterns, naming conventions, and API schema mappings to enable faster onboarding of new systems.
\n\tEnsure all documentation is version-controlled, accessible via Confluence or SharePoint, and updated as systems evolve.<\/p>\n
Operational Effectiveness & Continuous Improvement<\/p>\n
\tConduct routine health checks on event management systems to ensure optimal performance, data accuracy, and integration stability.
\n\tAnalyze event and incident data trends to identify gaps, redundancies, or opportunities for improvement.
\n\tPartner with Service Desk, Cloud, and Network teams to optimize event thresholds, escalation rules, and notification logic.
\n\tDrive continuous improvement initiatives\u2014reducing false positives and increasing actionable alerts through tuning and refinement.<\/p>\n
Governance & Quality Assurance<\/p>\n
\tEnforce standardized event handling procedures across global and regional IT teams.
\n\tSupport governance reviews and audits to demonstrate compliance with ITIL Event Management and ITOM standards.
\n\tEnsure event management aligns with organizational KPIs such as system uptime, MTTD, MTTR, and service reliability targets.
\n\tSupport the development of a Monitoring Maturity Framework to assess and elevate event management capabilities globally.<\/p>\n
Collaboration & Knowledge Transfer<\/p>\n
\tPartner with technical teams to integrate new services and platforms into the event management ecosystem.
\n\tConduct knowledge transfer sessions, workshops, and training for regional IT and operations staff to embed best practices.
\n\tParticipate in Agile ceremonies and cross-functional collaboration to align event management efforts with larger transformation initiatives.
\n\tAct as a subject matter expert (SME) for monitoring and observability in project design and operational readiness reviews.<\/p>\n
Tool Evaluation & Innovation<\/p>\n
\tEvaluate emerging monitoring and observability tools to identify opportunities for consolidation or modernization.
\n\tSupport proof-of-concept activities, benchmark tool performance, and provide recommendations for technology roadmaps.
\n\tContribute to architectural discussions regarding hybrid monitoring strategies, especially in multi-cloud contexts.<\/p>\n
Apply Through:<\/p>\n
.wd1.myworkdayjobs.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/.wd1.myworkdayjobs.com","_company_name":"World Vision Kenya","_company_website":"http:\/\/www.wvi.org\/kenya","_company_tagline":"World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[699,693,700,1301],"job-types":[687],"class_list":{"0":"post-96231","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/96231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=96231"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=96231"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=96231"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=96231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}