Key Responsibilities<\/p>\n
Benefits Administration & Operations<\/p>\n
\tAdminister employee benefits programs, including medical insurance, pension, and related welfare schemes.
\n\tCoordinate employee enrolments, updates, exits, and benefit changes within agreed timelines.
\n\tProcess claims support, resolve employee benefit queries, and coordinate provider escalations where necessary.
\n\tMaintain accurate employee benefits records and documentation.
\n\tLiaise with insurance brokers, underwriters, and benefits providers to ensure smooth service delivery.
\n\tSupport annual benefits reviews and monitor utilisation trends and employee participation.
\n\tCommunicate benefits policies, updates, and enrolment information to employees.
\n\tEscalate complex or high-impact benefits issues appropriately.<\/p>\n
Occupational Health & Safety Coordination<\/p>\n
\tAct as the first point of contact for occupational health and safety support queries.
\n\tCoordinate pre-employment, periodic, and exit medical examinations.
\n\tSupport work injury administration processes and WIBA claim coordination.
\n\tMaintain accurate injury logs, incident records, and related documentation.
\n\tSupport DOSH reporting requirements and occupational safety compliance activities.
\n\tTrack occupational health metrics and ensure timely follow-up on required actions.
\n\tEscalate complex occupational health matters to the Global Mobility & Benefits Manager where required.<\/p>\n
Employee Wellness & Mobility Support<\/p>\n
\tCoordinate quarterly wellness activities, employee engagement initiatives, and health campaigns.
\n\tManage wellness partnerships, including gym and fitness provider relationships.
\n\tMonitor wellness participation, engagement rates, and programme effectiveness.
\n\tCoordinate health screening activities, vaccination drives, and wellness workshops.
\n\tSupport emergency evacuation planning and related provider coordination.
\n\tAssist with employee relocation processes and international assignment support.
\n\tCoordinate visa, work permit, and immigration documentation support where required.
\n\tPrepare wellness communications, reports, and engagement updates.<\/p>\n
Communication, Vendor Coordination & Service Support<\/p>\n
\tConduct benefits onboarding sessions and orientation for new employees.
\n\tProvide ongoing employee support relating to benefits, mobility, and wellness programmes.
\n\tCoordinate Purchase Orders (POs), invoice tracking, approvals, and vendor payment follow-up in collaboration with Finance and Procurement teams.
\n\tManage benefits and mobility support requests through Freshservice or equivalent ticketing platforms while ensuring SLA adherence.
\n\tMonitor support queues, ticket resolution timelines, and escalations for employee support requests.
\n\tMaintain and improve employee-facing knowledge articles, FAQs, and support documentation.
\n\tPrepare regular employee communications relating to benefits updates, enrolment windows, claims guidance, and service changes.
\n\tCoordinate quarterly vendor review meetings and prepare vendor performance reports.
\n\tSupport HR process improvement initiatives and systems enhancement projects.
\n\tMaintain updated vendor contact records and operational documentation to support business continuity.<\/p>\n
Data Analytics, Reporting & Process Improvement<\/p>\n
\tPrepare monthly and quarterly reporting on benefits, wellness, mobility, and operational service metrics.
\n\tMaintain dashboards covering enrolment, utilisation, claims, SLAs, wellness participation, and operational trends.
\n\tAnalyse operational data to identify trends, recurring issues, and opportunities for process improvement.
\n\tSupport forecasting, reporting accuracy, and benefits cost planning activities.
\n\tMonitor and improve service delivery KPIs, including turnaround times, resolution rates, and employee experience metrics.
\n\tPartner with HRIS, Finance, and People Analytics teams to support data integrity and reporting accuracy.
\n\tSupport implementation of automation and AI-enabled HR support processes with appropriate governance and oversight.
\n\tEnsure compliance with data privacy standards, access controls, and documentation requirements across HR operations.<\/p>\n
Qualifications & Experience<\/p>\n
Education<\/p>\n
\tBachelor\u2019s degree in Human Resource Management, Business Administration, or a related field.<\/p>\n
Professional Certification<\/p>\n
\tCertified HR Practitioner in Kenya, preferably CHRP(K).
\n\tActive membership with the Institute of Human Resource Management (IHRM).<\/p>\n
Experience<\/p>\n
\t4\u20135 years\u2019 experience in HR operations, benefits administration, global mobility, shared services, or HR reporting roles.
\n\tExperience coordinating occupational health or work injury programmes is preferred.
\n\tWorking knowledge of WIBA legislation and East African employment regulations.
\n\tExperience supporting multi-country benefits administration environments is an advantage.<\/p>\n
Skills & Competencies<\/p>\n
\tStrong understanding of HRIS and HR operations systems (e.g., HiBob or equivalent).
\n\tExperience using ticketing or case management systems such as Freshservice.
\n\tStrong Excel, reporting, and data analysis capabilities.
\n\tFamiliarity with ERP systems and invoice\/payment tracking processes such as Microsoft Dynamics.
\n\tStrong organisational skills with high attention to detail and accuracy.
\n\tEffective communication and stakeholder coordination skills.
\n\tStrong customer service orientation and problem-solving ability.
\n\tAbility to manage multiple priorities within tight timelines.
\n\tComfortable working with technology, systems, and process improvement initiatives.<\/p>\n
Knowledge & Expertise<\/p>\n
\tWorking knowledge of Kenyan labour laws, WIBA 2007, and DOSH requirements.
\n\tUnderstanding of employee benefits administration and occupational health practices.
\n\tFamiliarity with wellness programme coordination and employee engagement initiatives.
\n\tExposure to HR process improvement, automation, and operational reporting.
\n\tWillingness to continuously learn and build expertise across HR Shared Services functions.<\/p>\n
Apply Through:<\/p>\n
jobs.ashbyhq.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.ashbyhq.com","_company_name":"M-KOPA Solar","_company_website":"http:\/\/www.m-kopa.com\/","_company_tagline":"M-KOPA\u2019s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR\u2026 M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, m... read moreobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA\u2019s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 50 Companies Changing The World and won the Zayed Energy Future Prize. M-KOPA has also won the 2014 Bloomberg Pioneer Award and 2013 FT\/IFC Excellence in Sustainable Finance Award.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[802,693,757,1301],"job-types":[687],"class_list":["post-96382","job_listing","type-job_listing","status-publish","hentry","job_listing_region-nairobi","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/96382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=96382"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=96382"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=96382"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=96382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}