About the Role:\u00a0<\/p>\n
The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.<\/p>\n
What you would be expected to do<\/p>\n
\tInitiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
\n\tReceive customer queries and ensure these are resolved promptly.
\n\tProactively Listen to handle all queries efficiently while maintaining service quality and standards.
\n\tHelp minimize defaults by reaching out to customers with delayed payments.
\n\tProactively contact dormant customers directly to resolve any pending issues.\u00a0
\n\tBuilding and maintaining good customer relationships regarding the diversity of the customer base.
\n\tReport to the call center team managers issues raised from customers that need immediate actions or resolutions from the management.
\n\tCheck customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
\n\tPerform any other tasks or duties that may be assigned.<\/p>\n
You might be a strong candidate if you<\/p>\n
\tHold a bachelor\u2019s degree or Diploma with at least a year of job-related work experience.
\n\tIf you demonstrate proficiency in the Degodia language.
\n\tPossess basic knowledge of Excel spreadsheets and data entry skills.
\n\tHave experience in assisting customers will be of added value.
\n\tAre open to working in a flexible and creative work environment with fast-evolving operations.\u00a0
\n\tAble to multitask while working under tight deadlines with close attention to detail.
\n\tAlways remain professional and courteous with customers.
\n\tHave excellent verbal and written communication skills – both in English and Swahili
\n\tAble to work in shifts.<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[710,693,717,708,1356],"job-types":[688],"class_list":["post-96431","job_listing","type-job_listing","status-publish","hentry","job_listing_region-nairobi","job-type-hybrid"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/96431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=96431"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=96431"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=96431"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=96431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}