Role Description<\/p>\n
\tReporting to the Manager – Workshop Operations, the Workshop Controller is accountable for the overall performance of the workshop, with a strong focus on turnaround time, quality assurance, customer satisfaction, and revenue optimization<\/p>\n
KEY RESPONSIBILITIES<\/p>\n
Workshop Operations Management<\/p>\n
\tSupervise daily workshop operations; scheduling, workflow, resource allocation, and productivity tracking
\n\tMonitor KPIs including job completion rates, technician utilization, and service bay optimization
\n\tEnsure compliance with KEBS, NTSA, and manufacturer specifications
\n\tMaintain workshop safety standards in line with OSHA Kenya regulations.<\/p>\n
Policy & Procedure Adherence (Non-Negotiable)<\/p>\n
\tEnforce 100% compliance with all company policies, manufacturer procedures, and regulatory requirements
\n\tConduct daily compliance audits using standardized checklists and documentation protocols
\n\tImplement a zero-tolerance policy for safety violations and procedural non-compliance
\n\tEnsure complete traceability of all work performed with proper documentation and sign-offs<\/p>\n
Turnaround Time Optimization (Critical Success Factor)<\/p>\n
\tEstablish and monitor strict TAT timelines, ensuring promised delivery times are met 100%
\n\tImplement real-time job tracking with hourly progress updates and bottleneck identification
\n\tMaintain emergency fast-track lanes for urgent requirements with a 2-hour service guarantee
\n\tPre-order critical parts based on service forecasting to eliminate parts-related delays<\/p>\n
MINIMUM QUALIFICATIONS<\/p>\n
\tDegree in Automotive Engineering, Mechanical Engineering, or a related technical field
\n\tTrade certification from a recognized automotive training institution
\n\tValid driving licence; Class B minimum; Class C preferred
\n\tProfessional certifications from major automotive manufacturers are an added advantage<\/p>\n
EXPERIENCE & COMPETENCIES<\/p>\n
Experience<\/p>\n
\t5\u20137 years of progressive experience in automotive workshop operations (MANDA
\n\tMinimum 3 years in a supervisory or management role within an automotive service environment
\n\tDemonstrated proficiency with modern diagnostic equipment and automotive technologies
\n\tProven track record of achieving operational and financial targets<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"TMD Kenya (Thika Motor Dealers)","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"TMD Kenya (Thika Motor Dealers) was established in 1989 as a dealership of Isuzu East Africa Ltd. The Company started operating in Thika\u2019s Industrial are and trading with the support of ICDC and other local banks. In the early 2000\u2019s, the Company put up its current ultra-modern custom built prem... read moreises on Kenyatta Highway, Thika Town with a capacity to handle a large number of light and heavy commercial vehicles.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[767],"job-categories":[749,693,751],"job-types":[687],"class_list":{"0":"post-96692","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-kiambu","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/96692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=96692"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=96692"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=96692"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=96692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}