Job Description<\/p>\n
\tEnsure turnover of rooms quickly, in satisfactory timelines and efficiently
\n\tEnsure that Room Attendants work is accurate and up to the Fairmont standards.
\n\tAssignment of Room Attendants to rooms and tasks every day.
\n\tResponsible for maintaining the inventory of guest supplies.
\n\t\u00a0Preparing of deep cleaning schedules for rooms and corridors and ensuring the implementation of the same by Room Attendants.
\n\tEnsure work is completed by entering each room to review the work and using the checklists provided and signing off at end of shift.
\n\tRecommend which Room Attendants deserve promotion, recognition as well as dismissals.
\n\tFill in the Masteroll daily and maintain records of OT and special days worked by the room attendants.
\n\tBlock rooms for advanced maintenance and cleaning programmes and communicating the same to the Assistant Executive Housekeeper.
\n\tReport defective machinery immediately to Engineering and Executive Housekeeper for follow up.
\n\tHandle cleaning priorities i.e. VIP, Make Up, Early Arrival, DND.
\n\tManages the work supplies and consumables in line the budgeted amounts and ensure all Room
\n\tAttendants are well equipped with cleaning materials, amenities.
\n\tCommunicates to the Guest in ample time about any delays in service delivery.
\n\tLiaise with Coordinator on any emergencies in the course of shift to include new traces, rooms that cannot be sold as expected, changes in allocations, guest requests and maintenance follow ups.
\n\tEnsure all Room Attendants are consistently well groomed.
\n\tRegular sit downs with Room Attendants to discuss progress, training plans as well as take disciplinary action when necessary.
\n\tMaintain posture; remain looking forward with attentive, pleasant and professional appearance.
\n\tUnderstand all room categories and lay out.
\n\tComply with Hotel rules and regulations and provisions contained in the employment handbook.
\n\tComply with company grooming and uniform standards
\n\tComply with time keeping and attendance policies.
\n\tActively participates in training and development programs and maximizes opportunities for self-development.
\n\tContributes to the Housekeeping departmental meetings
\n\tAccurately and promptly fulfilling guest request.
\n\tUnderstands and anticipates guest needs.
\n\tMaintain high level of knowledge which will enhance the guest experience
\n\tDemonstrates a service attitude that exceeds expectations
\n\tTakes appropriate action to resolve guest complaints.
\n\tMaintains a high level of product and service knowledge
\n\tDemonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
\n\t\u00a0Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.
\n\tPerforms any other duty as assigned.<\/p>\n
Qualifications<\/p>\n
\tTeam focused
\n\tAction Oriented- Driving to achieve ambitious targets in an effective way
\n\tPassionate- About our guests and business partners to ensure their needs are met.
\n\tChampioning change- Shows openness to new ideas and adapts readily to changing priorities.
\n\tBusiness savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality.<\/p>\n
Additional Information<\/p>\n
Skills & Attributes<\/p>\n
\tTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.\u00a0
\n\tStrong communication skills, both verbal and written
\n\tDynamic can-do attitude
\n\tPresents a professional and polished appearance
\n\tEffectively deal with guests and other team members
\n\tPrevious housekeeping experience highly preferred
\n\tPossessing the trait of being organized and multi-tasking
\n\tAbility to complete work within given deadlines
\n\tMaintain confidentiality of proprietary information and protect company assets<\/p>\n
Physical Demands<\/p>\n
\tThis position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.
\n\tPerform other reasonable job duties as requested.<\/p>\n
Apply Through:<\/p>\n
jobs.smartrecruiters.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.smartrecruiters.com","_company_name":"Fairmont Hotels & Resorts","_company_website":"http:\/\/www.fairmont.com\/norfolk-hotel-nairobi\/","_company_tagline":"The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has... read more been maintained since its original construction.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,1373,1349],"job-types":[687],"class_list":{"0":"post-96893","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/96893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=96893"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=96893"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=96893"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=96893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}