Job Purpose<\/p>\n
\tTo drive revenue growth, business development, customer acquisition, quotation conversion, customer relationship management, sales operations, and overall commercial performance while leading the execution of departmental sales and growth strategies.<\/p>\n
Key Responsibilities<\/p>\n
Revenue Growth & Financial Performance<\/p>\n
\tDeliver monthly, quarterly, and annual sales targets.
\n\tDrive revenue growth and market share expansion.
\n\tImprove profitability and gross margins.
\n\tMaximize return on sales investments.
\n\tSupport tender acquisition, quotation conversion, and sales closure.
\n\tDrive key account growth and market penetration initiatives.<\/p>\n
Business Development & Market Expansion<\/p>\n
\tIdentify and penetrate new markets and customer segments.
\n\tDevelop strategic partnerships and business alliances.
\n\tExpand business opportunities across government, NGO, corporate, banking, healthcare, education, and real estate sectors.
\n\tDrive new customer acquisition and onboarding.
\n\tManage customer prequalification opportunities.
\n\tDevelop sector penetration and market expansion strategies.<\/p>\n
Customer Relationship Management<\/p>\n
\tBuild and maintain strong customer relationships.
\n\tDrive customer retention and loyalty initiatives.
\n\tManage strategic and key customer accounts.
\n\tReactivate dormant customer accounts.
\n\tCoordinate customer engagement programs.
\n\tResolve escalated customer complaints and service issues.
\n\tEnhance overall customer experience and responsiveness.<\/p>\n
Customer Database Management (CRM)<\/p>\n
\tMaintain an accurate and updated CRM database.
\n\tEnsure integrity and accuracy of customer information.
\n\tTrack customer interactions and business opportunities.
\n\tManage customer segmentation and database reporting.
\n\tEnforce CRM compliance across the sales team.
\n\tGenerate CRM-based business intelligence reports.<\/p>\n
Tender Management<\/p>\n
\tManage strategic tender opportunities.
\n\tLead tender presentations and customer engagements.
\n\tSupport tender reviews and approvals.
\n\tMonitor tender pipeline performance.
\n\tDrive tender conversion and closure activities.
\n\tEnsure compliance with tender requirements and timelines.<\/p>\n
Quotation & Project Sales Management<\/p>\n
\tManage quotation preparation, issuance, and follow-up.
\n\tImprove quotation conversion rates.
\n\tOversee project sales opportunities from lead generation to closure.
\n\tEnsure accurate pricing and proposal preparation.
\n\tMaintain quotation pipeline visibility and reporting.
\n\tCoordinate project sales execution readiness.<\/p>\n
Sales Operations & Commercial Excellence<\/p>\n
\tDevelop and maintain accurate sales forecasts.
\n\tManage sales pipeline visibility and reporting.
\n\tMonitor sales performance and opportunity progression.
\n\tSupport debtor management and collections activities.
\n\tDrive down-payment collection and cash-flow discipline.
\n\tImprove sales process efficiency and compliance.<\/p>\n
Customer Order & Payment Coordination<\/p>\n
\tCoordinate customer orders from confirmation to delivery.
\n\tLiaise with Operations, Procurement, Logistics, and Finance.
\n\tMonitor order progress and customer updates.
\n\tSupport payment follow-up and debt recovery efforts.
\n\tResolve order fulfillment and delivery issues.<\/p>\n
Internal & External Communication Management<\/p>\n
\tManage official customer and stakeholder communications.
\n\tEnsure compliance with Email, IFMIS, and WhatsApp communication protocols.
\n\tMaintain proper documentation and communication records.
\n\tEnsure timely responses to customer and stakeholder inquiries.
\n\tSupport government procurement and compliance communication requirements.<\/p>\n
Sales Reporting Management<\/p>\n
\tPrepare daily, weekly, monthly, quarterly, and annual reports.
\n\tMaintain sales, quotation, tender, project, and customer activity reports.
\n\tMonitor departmental KPIs and performance metrics.
\n\tGenerate pipeline, forecast, and revenue performance reports.
\n\tProvide management with actionable business insights.<\/p>\n
Meeting Management & Stakeholder Engagement<\/p>\n
\tCoordinate customer meetings and business development engagements.
\n\tPrepare presentations, reports, and meeting documentation.
\n\tTrack implementation of agreed action plans.
\n\tRepresent the department in internal and external meetings.
\n\tBuild and maintain strategic stakeholder relationships.<\/p>\n
Interior Design & Workspace Solutions Management<\/p>\n
\tIdentify and pursue workspace and interior design opportunities.
\n\tGather customer requirements and develop solution proposals.
\n\tCoordinate layouts, presentations, and project concepts.
\n\tSupport project implementation and customer approvals.
\n\tPromote workspace solutions that drive business growth.<\/p>\n
Team Leadership & Performance Management<\/p>\n
\tLead, coach, mentor, and supervise the sales team.
\n\tMonitor attendance, leave, productivity, and performance.
\n\tConduct performance reviews and coaching sessions.
\n\tImplement KPI management systems.
\n\tDevelop talent and succession plans.
\n\tFoster a high-performance and accountable culture.<\/p>\n
Communication, Governance & Compliance<\/p>\n
\tEnsure adherence to company policies and procedures.
\n\tMaintain proper business documentation and records.
\n\tSupport audit and compliance requirements.
\n\tPromote professionalism and ethical business practices.<\/p>\n
Key Performance Indicators (KPIs)Revenue & Profitability \u2013 40%<\/p>\n
\tRevenue achievement against target.
\n\tGross margin achievement.
\n\tNew business revenue generated.<\/p>\n
Tender & Quotation Performance \u2013 30%<\/p>\n
\tTender conversion value.
\n\tTender success rate.
\n\tQuotation conversion rate.
\n\tProject sales closure rate.<\/p>\n
Customer & Market Development \u2013 15%<\/p>\n
\tNew customer acquisition.
\n\tCustomer retention rate.
\n\tDormant account reactivation.
\n\tMarket penetration achievements.<\/p>\n
Operational Excellence & Reporting \u2013 10%<\/p>\n
\tCRM compliance.
\n\tForecast accuracy.
\n\tReporting timeliness and accuracy.
\n\tOrder fulfillment coordination.<\/p>\n
Team Management & Compliance \u2013 5%<\/p>\n
\tTeam performance achievement.
\n\tAttendance and leave management.
\n\tCompliance with company procedures.<\/p>\n
Qualifications & ExperienceAcademic Qualifications<\/p>\n
\tBachelor’s Degree in Business Administration, Marketing, Sales Management, Commerce, Economics, Procurement, Interior Design, or a related field from a recognized institution.
\n\tA Master’s Degree in Business Administration (MBA) or related field will be an added advantage.<\/p>\n
Professional Qualifications<\/p>\n
\tProfessional certification in Sales, Marketing, Business Development, Customer Relationship Management (CRM), Project Management, or related disciplines will be an added advantage.
\n\tMembership in a relevant professional body is desirable.<\/p>\n
Experience<\/p>\n
\tMinimum of 5 years’ experience in Sales, Business Development, Account Management, or Commercial Management.
\n\tAt least 2 years in a supervisory or leadership role.
\n\tProven track record in achieving revenue targets and driving business growth.
\n\tDemonstrated experience in tender management, quotation management, project sales, and customer relationship management.
\n\tExperience working with Government, Corporate, NGO, Banking, Healthcare, Education, or Real Estate sectors is an added advantage.
\n\tExperience in furniture, interiors, workspace solutions, construction-related products, or B2B sales environments is preferred.<\/p>\n
Technical Competencies<\/p>\n
\tBusiness development and market expansion.
\n\tTender management and bid coordination.
\n\tQuotation preparation and sales conversion.
\n\tCustomer relationship and key account management.
\n\tSales forecasting and pipeline management.
\n\tRevenue generation and profitability management.
\n\tCRM systems and customer database management.
\n\tReport writing and business analytics.
\n\tContract negotiation and stakeholder management.
\n\tProject sales and order management.
\n\tMicrosoft Office Suite (Excel, Word, PowerPoint).
\n\tIFMIS knowledge is an added advantage.<\/p>\n
Behavioral Competencies<\/p>\n
\tStrong leadership and team management skills.
\n\tExcellent communication and presentation skills.
\n\tNegotiation and influencing skills.
\n\tCommercial and financial acumen.
\n\tCustomer-centric mindset.
\n\tStrategic thinking and problem-solving ability.
\n\tResults-oriented and performance-driven.
\n\tHigh level of integrity, accountability, and professionalism.
\n\tStrong planning, organization, and execution skills.
\n\tAbility to work under pressure and meet deadlines.<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Fast Choice","_company_website":"https:\/\/www.fastchoiceke.com\/","_company_tagline":"Fast Choice Limited, was established in the year 2000 with an objective of being among the major office furniture solutions provider in the East African Region. Over the years, we have continuously provided our happy customers with furniture that meets their expectations while remaining very comp... read moreetitive in the market. We have since expanded our operations by starting local production of customized office furniture and institutional furniture to cater for learning institutions which has been running since 2010. Over the years, we have been rated twice at number 29 and 30 among the 100 most successful small and medium enterprises (SME\u2019S) in Kenya through a survey carried out by Nation Media Group and KPMG making us the highest rated office furniture dealer in Kenya. Customer loyalty comes first, thus we are investing in new technologies to ensure that this need is met. We have built strong overseas supply chain relationships which help us get all our orders supplied on time. 60% of our products are mainly sourced from, Malaysia, Korea, Turkey and Germany whereas 40% of our products constitutes of customized items made in our production unit.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[699,693,702,1301,1370],"job-types":[687],"class_list":["post-97498","job_listing","type-job_listing","status-publish","hentry","job_listing_region-nairobi","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/97498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=97498"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=97498"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=97498"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=97498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}