Key Responsibilities:<\/p>\n
\tCoordinate events, seminars, conferences and meetings and support hosted institutions activities, including venue booking, logistics, technical support, caterer coordination and guest services
\n\tCoordinate visitor programmes for individuals and groups, including preparation of information packages, accommodation, meeting room allocations, catering arrangements and campus support services
\n\tMaintain and regularly update the Kenya events calendar and Google calendar to ensure accurate scheduling and visibility of all hospitality-related activities
\n\tLiaise with internal service units such as Supply Chain, Transport, Liaison and Protocol, Security, ICT, CAKM, Engineering and outsourced Catering to ensure seamless planning and delivery of events and visitor programmes in alignment with the required standards
\n\tBuild and maintain strong stakeholder relationships to anticipate service needs and enhance client experience and revenue opportunities
\n\tLead daily pre-function and operational briefings with hospitality staff to review upcoming events, service requirements and operational risks
\n\tMonitor service delivery, resolve operational issues, respond to emergencies and ensure activities are implemented according to approved plans
\n\tOversee hotel and conferencing front office desks, housekeeping, campus housing maintenance coordination, use of recreational facilities and overall guest services to ensure efficient, high quality and client-centric services
\n\tSupervise hospitality staff and contribute to the performance review of the Director General\u2019s domestic staff
\n\tApply effective reservation and inventory control practices to optimize facility utilization, occupancy and events revenue
\n\tUndertake targeted client engagement and business development activities (internal and approved external clients), in consultation with the Head of Operations, to promote hospitality services within the scope of the established institutional campus guidelines
\n\tMaintain accurate records of bookings, revenue, expenditures, client feedback, declined business, advance bookings and occupancy forecasts
\n\tVerify contracted-service provider invoices and prepare periodic or monthly reports for review and approval
\n\tEnsure compliance with ILRI policies on credit, billing and revenue-collection
\n\tProvide regular updates and reports to the Head of Operations on key developments, risks, client feedback, revenue performance and service-delivery issues
\n\tPerform any other related duties as may be assigned<\/p>\n
Requirements<\/p>\n
\tBachelor\u2019s degree in hotel and catering management, hospitality management, business administration, or a related field
\n\tRelevant professional certification
\n\tSeven years\u2019 relevant experience in hospitality, conferencing, guest services, hotel\/accommodation, events management or related operations
\n\tStrong communication skills
\n\tExcellent interpersonal and networking abilities
\n\tSelf-starter, able to work independently against agreed priorities and deliverables
\n\tcustomer-service orientation with a focus on delivering high-quality service experiences
\n\tGood planning and coordination skills, with attention to detail
\n\tProficiency in revenue tracking and records management
\n\tAbility to work under pressure and manage competing priorities
\n\tStrong stakeholder engagement and relationship management capability
\n\tProficiency in the use of digital systems\/tools for bookings, calendar management and reporting<\/p>\n
Apply Through:<\/p>\n
www.ilri.org<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/www.ilri.org","_company_name":"International Livestock Research Institute (ILRI)","_company_website":"https:\/\/www.ilri.org\/","_company_tagline":"The International Livestock Research Institute (ILRI) works to improve food security and reduce poverty in developing countries through research for better and more sustainable use of livestock. ILRI is a CGIAR research centre - part of a global research partnership for a food-secure future.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[750,693,701,1301,1371],"job-types":[687],"class_list":["post-97516","job_listing","type-job_listing","status-publish","hentry","job_listing_region-nairobi","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/97516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=97516"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=97516"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=97516"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=97516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}