{"id":100250,"date":"2026-07-06T12:54:26","date_gmt":"2026-07-06T12:54:26","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/tele-collector-msme-collections\/"},"modified":"2026-07-06T12:54:26","modified_gmt":"2026-07-06T12:54:26","slug":"tele-collector-msme-collections","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/tele-collector-msme-collections\/","title":{"rendered":"Tele-Collector \u2013 MSME Collections"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Tele-Collector \u2013 MSME Collections\", \"description\": \"The Role\\nSpecifically, the successful jobholder will be required to:\\nConduct outbound calls to customers with overdue facilities and to secure payment commitments and follow up to ensure fulfilment.\\nEngage customers professionally using approved collection scripts and guidelines, and maintain regular contact with customers within the assigned portfolio.\\nManage allocated accounts within the assigned arrears portfolio and ensure containment of accounts within early arrears buckets.\\nPrioritize customers requiring immediate intervention to prevent deterioration.\\nEscalate complex or high-risk cases to the Team Leader for further action.\\nPromote enrolment of customers onto Settlement Instructions and other approved solutions.\\nEducate and support initiatives aimed at improving repayment behaviour and available repayment options.\\nIdentify and report signs of customer distress, such as reduced business activity, cash flow challenges, business closure or relocation, diversion of business proceeds, and repeated broken payment commitments.\\nMaintain accurate and timely updates in E-Collect and other designated systems.\\nRecord all customer engagements, commitments, and outcomes.\\nSupport campaigns and initiatives aimed at improving portfolio quality.\\nEscalate matters requiring field visits, restructuring, legal action, or other remedial interventions.\\nSkills, Competencies and Experience\\nThe successful candidate will be required to have the following skills and competencies:\\nBachelor\u2019s Degree in Business Administration, Finance, Banking, Economics, Accounting, Marketing, or a related field from a recognized institution.\\nAt least one 1 year experience in tele-collections, debt collections, or a related field.\\nExperience in financial services or debt collection will be an added advantage.\\nExperience in customer engagement and negotiation skills, knowledge of lending and collection processes.\\nReport writing, documentation skills, computer literacy and proficiency in Microsoft Office applications.\", \"datePosted\": \"2026-07-06\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Co-operative Bank of Kenya\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-15T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Co-operative Bank of Kenya<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-15<\/p>\n<h3>Job Description<\/h3>\n<p>The Role<br \/>Specifically, the successful jobholder will be required to:<br \/>Conduct outbound calls to customers with overdue facilities and to secure payment commitments and follow up to ensure fulfilment.<br \/>Engage customers professionally using approved collection scripts and guidelines, and maintain regular contact with customers within the assigned portfolio.<br \/>Manage allocated accounts within the assigned arrears portfolio and ensure containment of accounts within early arrears buckets.<br \/>Prioritize customers requiring immediate intervention to prevent deterioration.<br \/>Escalate complex or high-risk cases to the Team Leader for further action.<br \/>Promote enrolment of customers onto Settlement Instructions and other approved solutions.<br \/>Educate and support initiatives aimed at improving repayment behaviour and available repayment options.<br \/>Identify and report signs of customer distress, such as reduced business activity, cash flow challenges, business closure or relocation, diversion of business proceeds, and repeated broken payment commitments.<br \/>Maintain accurate and timely updates in E-Collect and other designated systems.<br \/>Record all customer engagements, commitments, and outcomes.<br \/>Support campaigns and initiatives aimed at improving portfolio quality.<br \/>Escalate matters requiring field visits, restructuring, legal action, or other remedial interventions.<br \/>Skills, Competencies and Experience<br \/>The successful candidate will be required to have the following skills and competencies:<br \/>Bachelor\u2019s Degree in Business Administration, Finance, Banking, Economics, Accounting, Marketing, or a related field from a recognized institution.<br \/>At least one 1 year experience in tele-collections, debt collections, or a related field.<br \/>Experience in financial services or debt collection will be an added advantage.<br \/>Experience in customer engagement and negotiation skills, knowledge of lending and collection processes.<br \/>Report writing, documentation skills, computer literacy and proficiency in Microsoft Office applications.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Co-operative Bank of Kenya on www.co-opbank.co.ke to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1270404\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-15 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Co-operative Bank of Kenya Location: Nairobi Job Type: Full Time Apply Before: 2026-07-15 Job Description The RoleSpecifically, the successful jobholder will be required to:Conduct outbound calls to customers with overdue facilities and to secure payment commitments and follow up to ensure fulfilment.Engage customers professionally using approved collection scripts and guidelines, and maintain regular contact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1409],"tags":[1620,1425,1413,1412],"class_list":["post-100250","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-co-operative-bank-of-kenya","tag-full-time","tag-job-listing","tag-myjobmag"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=100250"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100250\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=100250"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=100250"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=100250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}