{"id":100344,"date":"2026-07-10T19:33:14","date_gmt":"2026-07-10T19:33:14","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/managed-services-client-delivery-specialist\/"},"modified":"2026-07-10T19:33:14","modified_gmt":"2026-07-10T19:33:14","slug":"managed-services-client-delivery-specialist","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/managed-services-client-delivery-specialist\/","title":{"rendered":"Managed Services Client Delivery Specialist"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Managed Services Client Delivery Specialist\", \"description\": \"Your day at NTT DATA\\nThe Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.\\nThis role supports the business and protects the company\u2019s reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and\/or service offerings.\\nThe Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.\\nKey Responsibilities:\\nDrive Client Satisfaction by ensuring services are delivered in alignment with contractual obligations, service definitions, and SLAs\u2014building trust and reinforcing operational excellence.\\nServe as the Client\u2019s Operational Anchor, managing inquiries, escalations, and feedback with professionalism and urgency to maintain strong, responsive relationships.\\nTranslate Business Needs into Service Delivery and working with business and client stakeholders to identify opportunities and tailor solutions that meet client objectives. This ensures that our services remain relevant, effective, and outcome-driven for the client.\\nCoordinate Cross-Functional Execution, working with commercial, finance and administration, go to market, technical and support teams to resolve incidents, stabilize environments, and uphold service quality across multiple touchpoints.\\nEnsure Contractual Integrity and Compliance, monitoring performance, managing risks, and collaborating with legal teams to uphold governance and protect business and client interests.\\nEnable Account Growth by identifying upsell and cross-sell opportunities, supporting renewal strategies, and contributing to long-term client retention.\\nProactively engage Service Implementation and Delivery Teams to deliver services within time in relation to service onboarding and transition, modifications and decommission.\\nDeliver Strategic Insights, maintaining accurate documentation, contracting and reporting on service performance, client satisfaction, and operational risks to inform internal stakeholders and guide continuous improvement.\\nREQUIRED EDUCATION, EXPERIENCE, AND SKILLS\\nQualifications\\nBachelor's degree or equivalent qualification in Information Technology or Business or related field.\\nRelevant ITIL certification preferred.\\nRelevant project management certification for example, PMP is preferred.\\nRelevant business analysis and reporting certifications and skill.\\nSkills, attributes and Experience\\nSeasoned demonstrated experience in a managed services and\/or support services environment.\\nSeasoned demonstrated experience in managed services - service delivery and client management.\\nSeasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements SLAs and quality standards.\\nSeasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.\\nSeasoned demonstrated experience in monitoring contract performance.\\nSeasoned demonstrated experience in managing service delivery projects for clients.\\nSeasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.\\nSeasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.\\nBehavioral Competences\\nPassionate about service delivery with a strong ability to manage a coordinated delivery of service.\\nSeasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.\\nSeasoned understanding of managed services, including infrastructure, cloud, security, and support.\\nSeasoned proficiency in project management.\\nExcellent communication, negotiation, and problem-solving skills.\\nExcellent client centricity, proven ability to manage client relationships and drive client satisfaction.\\nSeasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.\\nSeasoned familiarity with ITIL or other IT service management frameworks.\\nAbility to work under pressure and has exceptional organizational skills and attention to detail\\nAbility to work collaboratively with cross-functional teams.\\nAdaptability and a customer-focused mindset.\\nUnderstanding of client contract engagements\", \"datePosted\": \"2026-07-10\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"NTT Ltd\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-24T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> NTT Ltd<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time , Hybrid<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-24<\/p>\n<h3>Job Description<\/h3>\n<p>Your day at NTT DATA<br \/>The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.<br \/>This role supports the business and protects the company\u2019s reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and\/or service offerings.<br \/>The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.<br \/>Key Responsibilities:<br \/>Drive Client Satisfaction by ensuring services are delivered in alignment with contractual obligations, service definitions, and SLAs\u2014building trust and reinforcing operational excellence.<br \/>Serve as the Client\u2019s Operational Anchor, managing inquiries, escalations, and feedback with professionalism and urgency to maintain strong, responsive relationships.<br \/>Translate Business Needs into Service Delivery and working with business and client stakeholders to identify opportunities and tailor solutions that meet client objectives. This ensures that our services remain relevant, effective, and outcome-driven for the client.<br \/>Coordinate Cross-Functional Execution, working with commercial, finance and administration, go to market, technical and support teams to resolve incidents, stabilize environments, and uphold service quality across multiple touchpoints.<br \/>Ensure Contractual Integrity and Compliance, monitoring performance, managing risks, and collaborating with legal teams to uphold governance and protect business and client interests.<br \/>Enable Account Growth by identifying upsell and cross-sell opportunities, supporting renewal strategies, and contributing to long-term client retention.<br \/>Proactively engage Service Implementation and Delivery Teams to deliver services within time in relation to service onboarding and transition, modifications and decommission.<br \/>Deliver Strategic Insights, maintaining accurate documentation, contracting and reporting on service performance, client satisfaction, and operational risks to inform internal stakeholders and guide continuous improvement.<br \/>REQUIRED EDUCATION, EXPERIENCE, AND SKILLS<br \/>Qualifications<br \/>Bachelor&#8217;s degree or equivalent qualification in Information Technology or Business or related field.<br \/>Relevant ITIL certification preferred.<br \/>Relevant project management certification for example, PMP is preferred.<br \/>Relevant business analysis and reporting certifications and skill.<br \/>Skills, attributes and Experience<br \/>Seasoned demonstrated experience in a managed services and\/or support services environment.<br \/>Seasoned demonstrated experience in managed services &#8211; service delivery and client management.<br \/>Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements SLAs and quality standards.<br \/>Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.<br \/>Seasoned demonstrated experience in monitoring contract performance.<br \/>Seasoned demonstrated experience in managing service delivery projects for clients.<br \/>Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.<br \/>Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.<br \/>Behavioral Competences<br \/>Passionate about service delivery with a strong ability to manage a coordinated delivery of service.<br \/>Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.<br \/>Seasoned understanding of managed services, including infrastructure, cloud, security, and support.<br \/>Seasoned proficiency in project management.<br \/>Excellent communication, negotiation, and problem-solving skills.<br \/>Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.<br \/>Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.<br \/>Seasoned familiarity with ITIL or other IT service management frameworks.<br \/>Ability to work under pressure and has exceptional organizational skills and attention to detail<br \/>Ability to work collaboratively with cross-functional teams.<br \/>Adaptability and a customer-focused mindset.<br \/>Understanding of client contract engagements<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to NTT Ltd on careers.services.global.ntt to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1275821\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-24 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: NTT Ltd Location: Nairobi Job Type: Full Time , Hybrid Apply Before: 2026-07-24 Job Description Your day at NTT DATAThe Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.This role supports the business and protects the company\u2019s reputation by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1409],"tags":[1416,1413,1412,1934],"class_list":["post-100344","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time-hybrid","tag-job-listing","tag-myjobmag","tag-ntt-ltd"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=100344"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100344\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=100344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=100344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=100344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}