{"id":100594,"date":"2026-07-11T08:34:25","date_gmt":"2026-07-11T08:34:25","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/branch-manager-online-branch\/"},"modified":"2026-07-11T08:34:25","modified_gmt":"2026-07-11T08:34:25","slug":"branch-manager-online-branch","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/branch-manager-online-branch\/","title":{"rendered":"Branch Manager &#8211; Online Branch"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Branch Manager - Online Branch\", \"description\": \"KEY RESPONSIBILITIES\\nOversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.\\nAllocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch.\\nSteer and supervise marketing initiatives of the Online Branch to promote KIM\u2019s products, including Online courses and Membership products leveraging on digital platforms.\\nCommunicate customer and Online learner needs to the relevant departments within the Institute.\\nManage the Branch\u2019s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students\u2019 portals are effectively and properly utilized.\\nPrepare periodic reports on Online Branch progress such as Revenue growth and collections, students\u2019 numbers; Marketing activities and membership.\\nRepresent the senior management at the branch through communicating decisions made and the Institute\u2019s policies at the Branch level and Online learning initiatives.\\nApprove imprest for the branch operations.\\nResponsible for student welfare to ensure customer satisfaction and nurture their talent.\\nChair the students\u2019 welfare committee.\\nOversee the Institute exams process at the branch to ensure timeliness and integrity of the process.\\nResponsible for overseeing admission, progression and retention of students to all KIM\u2019s programs with a focus on Online education.\\nKEY PERFORMANCE INDICATORS\\nRevenue Generation\\nExams performance\\nLevel of Staff retention\\nNumber of Student\u2019s Complaints and Compliments\\nQuality of service\\nRegulatory compliance\\nLevel of inquiries and conversions\\nStudents\u2019 progression and retention\\nCost Management\\nCOMPETENCIES\\nTechnical\\nPeople Management skills\\nKnowledge on Enterprise Resource Planning\\nKnowledge on Research and Projects\\nRecord Keeping\\nReport writing\\nMarketing skills\\nPublic Relations\\nBasic Accounting skills\\nHuman Resource Policies\\nComputer Literacy\\nBudgeting\\nKNOWLEDGE & EXPERIENCE REQUIRED\\nBachelor of Business Administration Degree or any related field.\\nMember of KIM.\\nSix years cumulative experience, 5 years in which should be in a Managerial role.\\nICT qualification will be an added advantage\", \"datePosted\": \"2026-07-09\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Kenya Institute of Management KIM\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-16T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Kenya Institute of Management KIM<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-16<\/p>\n<h3>Job Description<\/h3>\n<p>KEY RESPONSIBILITIES<br \/>Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.<br \/>Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch.<br \/>Steer and supervise marketing initiatives of the Online Branch to promote KIM\u2019s products, including Online courses and Membership products leveraging on digital platforms.<br \/>Communicate customer and Online learner needs to the relevant departments within the Institute.<br \/>Manage the Branch\u2019s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students\u2019 portals are effectively and properly utilized.<br \/>Prepare periodic reports on Online Branch progress such as Revenue growth and collections, students\u2019 numbers; Marketing activities and membership.<br \/>Represent the senior management at the branch through communicating decisions made and the Institute\u2019s policies at the Branch level and Online learning initiatives.<br \/>Approve imprest for the branch operations.<br \/>Responsible for student welfare to ensure customer satisfaction and nurture their talent.<br \/>Chair the students\u2019 welfare committee.<br \/>Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process.<br \/>Responsible for overseeing admission, progression and retention of students to all KIM\u2019s programs with a focus on Online education.<br \/>KEY PERFORMANCE INDICATORS<br \/>Revenue Generation<br \/>Exams performance<br \/>Level of Staff retention<br \/>Number of Student\u2019s Complaints and Compliments<br \/>Quality of service<br \/>Regulatory compliance<br \/>Level of inquiries and conversions<br \/>Students\u2019 progression and retention<br \/>Cost Management<br \/>COMPETENCIES<br \/>Technical<br \/>People Management skills<br \/>Knowledge on Enterprise Resource Planning<br \/>Knowledge on Research and Projects<br \/>Record Keeping<br \/>Report writing<br \/>Marketing skills<br \/>Public Relations<br \/>Basic Accounting skills<br \/>Human Resource Policies<br \/>Computer Literacy<br \/>Budgeting<br \/>KNOWLEDGE &#038; EXPERIENCE REQUIRED<br \/>Bachelor of Business Administration Degree or any related field.<br \/>Member of KIM.<br \/>Six years cumulative experience, 5 years in which should be in a Managerial role.<br \/>ICT qualification will be an added advantage<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Kenya Institute of Management (KIM) on docs.google.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1273801\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-16 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Kenya Institute of Management KIM Location: Nairobi Job Type: Full Time Apply Before: 2026-07-16 Job Description KEY RESPONSIBILITIESOversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1409],"tags":[1425,1413,1911,1412],"class_list":["post-100594","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-kenya-institute-of-management-kim","tag-myjobmag"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=100594"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100594\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=100594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=100594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=100594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}