{"id":100631,"date":"2026-07-11T08:37:05","date_gmt":"2026-07-11T08:37:05","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-service-representative\/"},"modified":"2026-07-11T08:37:05","modified_gmt":"2026-07-11T08:37:05","slug":"customer-service-representative","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/mombasa\/customer-service-representative\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Service Representative\", \"description\": \"Role Overview\\nThe Customer Service Representative CSR serves as the first point of contact for guests, ensuring smooth arrival and departure experiences while maintaining exceptional service standards. This role involves assisting clients throughout their journey, coordinating with internal departments, and supporting operational efficiency to enhance overall guest satisfaction.\\nKey Responsibilities\\nMeet and assist clients at designated locations, including airports, SGR terminals, and hotels.\\nConduct guest briefings and provide accurate information regarding itineraries, accommodation, and travel arrangements.\\nAssist clients with documentation, tickets, and travel materials before arrival and during their stay.\\nAddress guest concerns, lost luggage incidents, and operational challenges promptly and professionally.\\nMaintain daily operational reports and updates regarding arrivals, departures, incidents, and guest feedback.\\nBe available and respond to duty throughout assigned shifts, including during irregular hours.\\nSupport the Resident Manager in ensuring departmental smoothness and efficiency.\\nBuild strong working relationships with hotels, airlines, suppliers, and internal teams, and be hands-on\u00a0with relevant changes or developments in partner hotels or airport procedures to apprise the supervisor accordingly.\\nSupport the operations team in delivering seamless guest experiences throughout the travel journey.\\nMinimum Requirements\\nDiploma in Tour Operations, Hospitality, or Customer Care.\\nFluency in English plus German & Italian combination or French\/German combination language proficiency is mandatory.\\nMinimum 2 years\u2019 experience in customer service within the tourism or hospitality industry.\\nStrong communication, problem-solving, and interpersonal skills.\\nHigh attention to detail and strong organizational ability.\\nComputer literacy with knowledge of Excel and Tourplan is an added advantage.\\nFlexibility to work shifts and irregular hours when required.\", \"datePosted\": \"2026-07-08\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"ATL Global Business\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Mombasa\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-30T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> ATL Global Business<\/p>\n<p><strong>Location:<\/strong> Mombasa<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-30<\/p>\n<h3>Job Description<\/h3>\n<p>Role Overview<br \/>The Customer Service Representative CSR serves as the first point of contact for guests, ensuring smooth arrival and departure experiences while maintaining exceptional service standards. This role involves assisting clients throughout their journey, coordinating with internal departments, and supporting operational efficiency to enhance overall guest satisfaction.<br \/>Key Responsibilities<br \/>Meet and assist clients at designated locations, including airports, SGR terminals, and hotels.<br \/>Conduct guest briefings and provide accurate information regarding itineraries, accommodation, and travel arrangements.<br \/>Assist clients with documentation, tickets, and travel materials before arrival and during their stay.<br \/>Address guest concerns, lost luggage incidents, and operational challenges promptly and professionally.<br \/>Maintain daily operational reports and updates regarding arrivals, departures, incidents, and guest feedback.<br \/>Be available and respond to duty throughout assigned shifts, including during irregular hours.<br \/>Support the Resident Manager in ensuring departmental smoothness and efficiency.<br \/>Build strong working relationships with hotels, airlines, suppliers, and internal teams, and be hands-on\u00a0with relevant changes or developments in partner hotels or airport procedures to apprise the supervisor accordingly.<br \/>Support the operations team in delivering seamless guest experiences throughout the travel journey.<br \/>Minimum Requirements<br \/>Diploma in Tour Operations, Hospitality, or Customer Care.<br \/>Fluency in English plus German &#038; Italian combination or French\/German combination language proficiency is mandatory.<br \/>Minimum 2 years\u2019 experience in customer service within the tourism or hospitality industry.<br \/>Strong communication, problem-solving, and interpersonal skills.<br \/>High attention to detail and strong organizational ability.<br \/>Computer literacy with knowledge of Excel and Tourplan is an added advantage.<br \/>Flexibility to work shifts and irregular hours when required.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested candidates should submit their resume and a cover letter detailing their relevant experience to atlglobalbusiness@gmail.com and copy (cc) hr@senseofafrica.co.ke using the subject line on or before 30th July 2026<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/job-application\/1273590\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-30 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: ATL Global Business Location: Mombasa Job Type: Full Time Apply Before: 2026-07-30 Job Description Role OverviewThe Customer Service Representative CSR serves as the first point of contact for guests, ensuring smooth arrival and departure experiences while maintaining exceptional service standards. This role involves assisting clients throughout their journey, coordinating with internal departments, and supporting [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1435],"tags":[2109,1425,1413,1412],"class_list":["post-100631","post","type-post","status-publish","format-standard","hentry","category-jobs","category-mombasa","tag-atl-global-business","tag-full-time","tag-job-listing","tag-myjobmag"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=100631"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100631\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=100631"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=100631"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=100631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}