{"id":100632,"date":"2026-07-11T08:37:09","date_gmt":"2026-07-11T08:37:09","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/resort-representative\/"},"modified":"2026-07-11T08:37:09","modified_gmt":"2026-07-11T08:37:09","slug":"resort-representative","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/mombasa\/resort-representative\/","title":{"rendered":"Resort Representative"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Resort Representative\", \"description\": \"About the Role\\nWe are seeking a dynamic and customer-focused Resort Representative to join our Operations team at the Kenya Coast. The role is responsible for delivering outstanding guest experiences by acting as the primary point of contact for clients, ensuring their stay is seamless, enjoyable, and aligned with our premium service standards.\\nKey Responsibilities\\nDeliver engaging and informative welcome briefings to arriving guests\\nServe as the main liaison for all guest queries, requests, and complaints\\nPromote, sell, and coordinate excursions, recreational activities, and tour experiences\\nProvide professional support, advice, and problem resolution to guests throughout their stay\\nMaintain updated guest information boards and travel documentation\\nPrepare and submit incident and complaint reports as required\\nBuild and maintain strong relationships with hotels, excursion partners, and service providers\\nKeep up-to-date knowledge of resort facilities, local attractions, and market trends\\nProvide regular feedback and updates to the Resident Manager on guest experience and trends\\nMinimum Requirements\\nDiploma or Degree in Tourism, Hospitality Management, Customer Service, or a related field\\nMinimum 5 years\u2019 experience in the tourism or hospitality industry with 2 years in a similar role\\nFluency in English plus German & Italian combination or French\/German combination language proficiency is mandatory.\\nStrong interpersonal and customer service skills\\nExcellent communication verbal and written\\nProven problem-solving ability and effective time management skills\\nGood knowledge of Mombasa routes, hotels, and key attractions\\nWell-groomed, confident, and outgoing personality\\nFlexibility to work irregular hours, including weekends and holidays\", \"datePosted\": \"2026-07-08\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"ATL Global Business\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Mombasa\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-30T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> ATL Global Business<\/p>\n<p><strong>Location:<\/strong> Mombasa<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-30<\/p>\n<h3>Job Description<\/h3>\n<p>About the Role<br \/>We are seeking a dynamic and customer-focused Resort Representative to join our Operations team at the Kenya Coast. The role is responsible for delivering outstanding guest experiences by acting as the primary point of contact for clients, ensuring their stay is seamless, enjoyable, and aligned with our premium service standards.<br \/>Key Responsibilities<br \/>Deliver engaging and informative welcome briefings to arriving guests<br \/>Serve as the main liaison for all guest queries, requests, and complaints<br \/>Promote, sell, and coordinate excursions, recreational activities, and tour experiences<br \/>Provide professional support, advice, and problem resolution to guests throughout their stay<br \/>Maintain updated guest information boards and travel documentation<br \/>Prepare and submit incident and complaint reports as required<br \/>Build and maintain strong relationships with hotels, excursion partners, and service providers<br \/>Keep up-to-date knowledge of resort facilities, local attractions, and market trends<br \/>Provide regular feedback and updates to the Resident Manager on guest experience and trends<br \/>Minimum Requirements<br \/>Diploma or Degree in Tourism, Hospitality Management, Customer Service, or a related field<br \/>Minimum 5 years\u2019 experience in the tourism or hospitality industry with 2 years in a similar role<br \/>Fluency in English plus German &#038; Italian combination or French\/German combination language proficiency is mandatory.<br \/>Strong interpersonal and customer service skills<br \/>Excellent communication verbal and written<br \/>Proven problem-solving ability and effective time management skills<br \/>Good knowledge of Mombasa routes, hotels, and key attractions<br \/>Well-groomed, confident, and outgoing personality<br \/>Flexibility to work irregular hours, including weekends and holidays<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested candidates should submit their resume and a cover letter detailing their relevant experience to atlglobalbusiness@gmail.com and copy (cc) hr@senseofafrica.co.ke using the subject line on or before 30th July 2026<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/job-application\/1273591\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-30 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: ATL Global Business Location: Mombasa Job Type: Full Time Apply Before: 2026-07-30 Job Description About the RoleWe are seeking a dynamic and customer-focused Resort Representative to join our Operations team at the Kenya Coast. The role is responsible for delivering outstanding guest experiences by acting as the primary point of contact for clients, ensuring [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1435],"tags":[2109,1425,1413,1412],"class_list":["post-100632","post","type-post","status-publish","format-standard","hentry","category-jobs","category-mombasa","tag-atl-global-business","tag-full-time","tag-job-listing","tag-myjobmag"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=100632"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100632\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=100632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=100632"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=100632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}